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SAFEHARBOR TO HOLD FREE WEBINAR ON ACHIEVING SELF-SERVICE R.O.I., SOONER RATHER THAN “SOMEDAY” – DEC. 12 & 17SATSOP, Wash., December 6, 2002 – Why do some companies struggle to achieve a positive return-on-investment (ROI) with Web self-service support, while others achieve it almost immediately? That is the main question SafeHarbor Technology will answer during its free Webinar for executives, entitled, “Achieving Self-Service ROI, Sooner Rather Than "Someday!" The Webinar will be held twice this month: Thursday, December 12, and Tuesday, December 17, at 2:00 p.m. Eastern time (11:00 a.m. Pacific time). Participants in the Webinar will learn how to obtain a rapid ROI on Web self-service support by making self-service easy for your customers and employees. Topics to be covered include: How to achieve the promised ROI of Web self-service support How to make self-service your users' preferred support channel How to minimize the risks of implementing self-service technology How self-service support goes beyond call deflection to add value How SafeHarbor deflected many thousands of support phone calls for one financial services company, saving them almost $1 million in a few months. SafeHarbor executives will also share META Group's Tim Hickernell's views on "Executing Self-Service and Achieving ROI." Tim Hickernell is META's leading analyst on CRM / E-service. “Anyone responsible for customer and technical support knows Web self-service can dramatically lower their cost, but that it's hard to make self-service easy for your customers and employees,” said Bo Wandell, president and co-founder of SafeHarbor. “SafeHarbor has proven successful at building end-user adoption of Web support.” For its clients, SafeHarbor has deployed proven Web self-service support environments in as little as eight weeks. In addition, Web self-service usage grows 304 percent on average in the first 9 months after SafeHarbor launches Web support for its clients, according to SafeHarbor data. To register for this Webinar, please go to: http://www.safeharbor.com/forms/webinar_registration.asp About SafeHarbor Technology Corp. SafeHarbor is the leading Web self-service provider, empowering people on the Web to help themselves. A business process outsourcer, it is the only company that provides support as a service, with an integrated support solution combining Web self-service and assisted support with data warehousing and analytics. SafeHarbor's Support Services 3.0 is proven to reduce cost, risk and time to market, while improving customer satisfaction. SafeHarbor drives self-service success by leveraging cutting-edge technology with proprietary techniques and human intelligence. SafeHarbor currently provides Web support for some 6,500 end-users every day for such clients as Washington Mutual Bank, American Airlines, NTT/Verio, TiVo, Adobe Systems, and the State of Washington. Editorial Contact: Margaret Dawson The Silver Company (206) 624-0388 margaret@thesilvercompany.com top of page |
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