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TimeTo AND SAFEHARBOR.COM PARTNER TO PROVIDE CUSTOMER CARE FOR NEW WEBSITEAgreement with Recently Formed TimeTo Will Ensure Superior Web-focused Customer Support Services for e-Business VentureSATSOP, Wash. (November 2, 2000) – SafeHarbor.com today announced that TimeTo has committed to partner with the Web-focused customer services outsourcer to deliver customer and technical support services for its new Website, developed in association with AARP and designed to benefit individuals and their families between the ages of 40-65 with intergenerational planning events. By leveraging SafeHarbor.com’s hosted customer support solutions, TimeTo will be able to accelerate time to market, lower in-house support costs, and deliver the next generation in customer support. Under terms of the agreement, SafeHarbor.com will provide Web-focused and customer contact center support for TimeTo, scheduled to launch early next year. TimeTo is a venture of Scudder Kemper Investments’ i-Scudder group. i-Scudder was formed to help those organizations respond to customer needs in the New Economy by leveraging technology, the Internet and Scudder’s intellectual capital and other assets to reinforce existing businesses and create powerful, new e- businesses. TimeTo is funded by Scudder Kemper Investments and the Zurich Financial Services Group. “The philosophy of the i-Scudder Group is to foster an environment of start-up innovation within an established, well respected financial institution, combining exceptional technologies, services and expertise with Scudder Kemper quality and experience to develop world class e-business ventures,” explained David van Adelsberg, CEO of the i-Scudder Group. “SafeHarbor.com’s innovative approach and commitment to leading edge technology helps us establish this venture and our reputation as first-rate among online customers.” “SafeHarbor.com delivers customer and technical support via the Web through customized, graphical Knowledge Bases that are created and continuously updated through a patent-pending process. In addition, the company’s self-help approach is supported by a state-of-the-art, full-service contact center. This effective combination of people, process and technology provides comprehensive support and delivers graphically rich, easy-to-understand solutions to customers – all for a flat monthly fee. “Given Scudder Kemper’s reputation for world-class financial services, this partnership with TimeTo really validates the effectiveness and scalability of SafeHarbor.com’s services,” commented Bo Wandell, president, SafeHarbor.com. “Our agreement with TimeTo is also a reflection of our growing expertise delivering customer support for companies in the financial services industry.” Located at a former nuclear plant construction site in Satsop, Washington, SafeHarbor.com’s 44,000 square foot customer services facility boasts extensive system and power redundancy and network communications connectivity that is capable of handling phone traffic for the entire United States. This attention to infrastructure technology, people and process affords SafeHarbor.com customers a level of comfort in knowing that their customer service support will not fail. SafeHarbor.com's unique focus on expert Knowledge Engineering support provides an original process and capability to create, manage, deliver and continually update KnowledgeBASE solution content – providing the critical foundation for truly effective customer service and support. About SafeHarbor.com SafeHarbor.com is a customer support and interaction services outsourcing company. Recognizing that the Web has changed the way people seek information and rendered traditional customer service solutions inadequate, SafeHarbor.com delivers interactive graphical Web solutions that capture and simplify requested information – increasing customer satisfaction while reducing cost and time to market. The company’s outsourced solutions are backed by expert Knowledge Engineers and a state-of-the-art system infrastructure that enables businesses to scale instantly to meet demand and fuel company growth. For more information, please visit online at http://www.safeharbor.com About Scudder Kemper Investments Scudder Kemper Investments, Inc., the global investment management business of Zurich Financial Services Group, is one of the largest and most experienced investment management organizations in the world. The company manages more than $290 billion in assets for institutional and corporate clients, retirement and pension plans, insurance companies, mutual fund investors and individuals. Scudder Kemper Investments offers a full range of investment counsel and asset management capabilities, based on a combination of proprietary research and disciplined, long-term investment strategies. Headquartered in Zurich, Switzerland, Zurich Financial Services Group is one of the global leaders in the financial services industry, providing its customers with products and solutions in the area of financial protection and asset accumulation. The Group has four core businesses: non-life and life insurance, reinsurance and asset management. Editorial Contact: Christiaan Brown Porter Novelli Convergence Group 206-770-7011 christiaan.brown@pnicg.com top of page |
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