WOOD DALE, Ill., Sept. 23, 2003 – Rockwell FirstPoint Contact (Company
Profile, Past
Stories, Case
Studies) Corp, a global provider of complete call center and contact center solutions, today announced the addition of Richie Li as China sales manager and
Jerome Yu as marketing manager to the company’s Beijing office.
Richie Li will be responsible for working with the Asia Pacific team to develop business in China. Li joins Rockwell FirstPoint Contact with more than 12 years of
experience in the information technology and telecommunications industries. Li has held sales and sales management positions of progressive responsibility with
Portal Software, Inc., Cisco Systems and MCN Computers. Li has a degree in Electronic Engineering from Xidian University in China.
Jerome Yu, as marketing manager in this newly created position, will be responsible for all areas of marketing, including public relations, event management, lead generation
and channel marketing support.
Prior to joining Rockwell FirstPoint Contact, Yu was a member of Rockwell Automation as the Strategic Communications Manager for Rockwell Automation’s corporate
communications activities in China. Yu holds a dual degree in English and Diplomatic Studies from the Foreign Affairs College in Beijing.
According to a Datamonitor1, between 1998 and 2002 the contact center market in China has experienced year-on-year growth rates of over 30% and now supports over
230,000 agents.
“The Chinese technology market is growing very quickly and has become increasingly competitive. This is particularly true in the contact center industry,” said Gerry Tucker,
Asia Pacific general manager for Rockwell FirstPoint Contact. “This is a very important region for Rockwell FirstPoint Contact and as a market-driven
company, it is key to have individuals onsite who understand the marketplace and culture of the region and can help drive sales and marketing communications strategy for
that region.
“Richard Li and JeromeYu will be valuable resources in helping the company grow the call and contact center industry in this region,” added Tucker.
1 Source: Datamonitor and eSOON. “Call Center Market Potential in China”, 2002.
About Rockwell FirstPoint Contact
Rockwell FirstPoint Contact Corporation, a business of Rockwell Automation (NYSE: ROK), provides complete customer interaction solutions supporting a variety of
channels including voice, e-mail, web, wireless and VoIP utilizing a unique open interaction infrastructure. The first to develop technology automating call centers,
Rockwell FirstPoint Contact has a 30 year global reputation for reliability, dependability, on-time, on-budget delivery and superior customer service. Where intelligent
customer contact begins, Rockwell FirstPoint Contact helps organizations leverage data from across the enterprise to fulfill customer relationship management strategies.
Based in Wood Dale, Ill., Rockwell FirstPoint Contact’s reach extends around the globe with offices in the United Kingdom, Australia, China, Thailand, South Africa
and Canada. Information on Rockwell FirstPoint Contact is available on the Internet at www.rockwellfirstpoint.com.
Rockwell Automation is a leading global provider of industrial automation power, control and information solutions that help customers meet their manufacturing productivity
objectives. The company brings together leading brands in industrial automation for Complete Automation solutions, including Allen-Bradley controls and services,
Dodge mechanical power transmission products, Reliance Electric motors and drives, and Rockwell Software factory management software. Headquartered in
Milwaukee, Wis., the company employs about 23,000 people serving customers in more than 80 countries.
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