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RMH Teleservices Provides Fourth Quarter UpdateBRYN MAWR, PA - September 27, 2001 - Responding to inquiries from shareholders and institutional investors concerning the impact of the tragic events of September 11th on the Company's operations, RMH Teleservices, Inc. (Nasdaq NMS:RMHT) today announced that they do not expect a material change in operating results for the fourth quarter ending September 30, 2001. John Fellows, Chief Executive Officer of RMH Teleservices, stated, "Following the incidents of September 11, the majority of our outbound calling activity was temporarily suspended due to customer sensitivity concerns. As a result of the steady growth and improvement of our inbound services, we do not expect a material impact on our operating results for the fourth quarter of fiscal 2001." He continued, "After working closely with our clients over the past few weeks, our outbound call volumes have returned to levels well above what we experienced before the tragedy. We remain very enthusiastic about RMH's outlook and look forward to providing additional updates in the months ahead." Scot Brunke, Chief Financial Officer for RMH added, "We anticipate achieving total revenues of at least $250 million in fiscal year 2002, and our previously announced expectation to improve operating margin from 3-4% in the first quarter of fiscal 2002 to 8-9% in the fourth quarter of fiscal 2002 remains unchanged." Mr. Fellows concluded, "Our thoughts and prayers are with the families, friends, and associates of all the victims." About RMH Teleservices RMH Teleservices, Inc. is a leading provider of customer relationship management services and e-commerce solutions for major corporations in the technology, telecommunications, financial services, insurance, transportation and logistics industries. Founded in 1983, the Company is headquartered in Bryn Mawr, Pennsylvania, employs approximately 8,000 people and has over 5,000 workstations across 26 facilities throughout the United States and Canada. To learn more about RMH Teleservices, please reference the Company's web site at www.rmht.com. This news release contains forward-looking statements. Such forward-looking statements are inherently subject to risks and uncertainties, some of which cannot be predicted or qualified and certain of which are discussed from time to time in the Company's filings with the Securities and Exchange Commission. The risks and uncertainties that may affect the disclosures contained herein include, but are not limited to: (i) reliance on principal client relationships in the insurance, financial services and telecommunications industries; (ii) fluctuations in quarterly results of operations due to the timing of clients' telemarketing campaigns, the commencement and expiration of contracts, unanticipated delays to the opening of new call centers and expansion of existing call centers, the amount of new business generated by the Company, changes in the Company's revenue mix among its various customers, bonus arrangements continuing to be negotiated with clients, and if negotiated, any amount being earned, the timing of additional selling, general and administrative expenses to acquire and support such new business, and changes in competitive conditions affecting the telemarketing industry; (iii) difficulties of managing growth profitably; (iv) dependence on the services of the Company's executive officers and other key operations and technical personnel; (v) changes in the availability of qualified employees; (vi) fluctuations in US dollar and Canadian dollar exchange rates; (vii) delivery on a timely basis and performance of automated call-processing systems and other technological factors; (viii) reliance on independent long-distance companies; (ix) changes in government regulations affecting the teleservices and telecommunications industries; (x) competition from other outside providers of teleservices and in-house telemarketing operations of existing and potential clients; (xi) competition from providers of other marketing formats, such as direct mail and emerging strategies such as interactive shopping and marketing over the Internet; (xii) changes in relationships with credit providers and lenders (xiii) realization of revenues and unexpected expenses. RMH Teleservices, Inc. Editorial Contact: Loren Mortman RMH Teleservices 212-836-9604 lmortman@equityny.com top of page |
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