RightNow Ranked No. 1 in CRMGuru's Study of CRM Vendors (email this article)

BOZEMAN, Mont., Dec. 6 /PRNewswire-FirstCall/ -- RightNow® Technologies (Company Profile, Past Stories, Case Studies) (Nasdaq: RNOW - News) today announced that it was ranked No. 1 in CRMGuru.com's recent study of CRM solution providers, based on its highest CustomerThink Relationship Quality Index (CRQI) score. RightNow beat out Microsoft, PeopleSoft, Salesforce.com, Siebel and others for top honors.

CRMGuru's CRQI is an assessment of both the vendor's solution and the quality of its relationships with its customers. In addition to receiving the top overall CRQI score, RightNow ranked the highest out of all the CRM vendors in CRMGuru's measurement of customer satisfaction. RightNow also took first-place overall honors in the Customer Service category, for which it received a CRMGuru Summit Award in June 2005.

"RightNow has used the on-demand model to deliver an impressive balance of function, relationship and ROI," wrote Bob Thompson, founder of CRMGuru and CEO of CustomerThink Corp., in the CRMGuru Solutions Guide 2005. "The company is now a triple threat: strong functionality, great customer relationships and affordable cost."

CRMGuru calculated CRQI scores based on 2,500 qualifying surveys collected from June 2004 through May 2005 from CRM vendors' customers and partners.

"By emphasizing factors such as customer satisfaction and loyalty in its evaluation of CRM vendors, CRMGuru has demonstrated a clear understanding that it takes more than just great technology to achieve CRM success," Greg Gianforte, CEO and founder of RightNow, said. "This report recognizes RightNow's unwavering commitment to delivering quantifiable business results and maintaining strong ongoing engagements with our customers -- as well as the unique power and flexibility of our CRM solutions."

Further details about the study are available at http://www.rightnow.com/crmguru.

About RightNow Technologies

RightNow (Nasdaq: RNOW - News) provides organizations with industry-leading on demand CRM solutions to build customer-focused businesses. RightNow's acclaimed technology, comprehensive services and commitment to customer success deliver high returns on investment for its customers. More than 1,400 organizations worldwide use RightNow solutions including British Airways, British Telecom, Cisco Systems, Continental Tire North America, John Deere, Nikon and the Social Security Administration. Founded in 1997, RightNow is headquartered in Bozeman, Montana, with additional offices in North America, Europe and Asia. For further information, please visit www.rightnow.com.

RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market.

CRMGuru, CRMGuru.com, CustomerThink and CRQI are trademarks of CustomerThink Corporation.