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RIGHTNOW TECHNOLOGIES TO HOLD USER CONFERENCE JANUARY 13-16 IN BOZEMAN, MONTANA
Semi-Annual Event Focuses on Web-Based Customer Relationship Management Planning for the Millennium
BOZEMAN, MT (December 6, 1999) – RightNow Technologies, the world’s best-selling provider of Internet customer care systems, today announced its next user conference will take place January 13-16, 2000 in Bozeman, Montana. The event, which features several noted industry experts, is themed ‘Web-based customer relationship management (CRM) for the new millennium.’Featured speakers include Christopher Hoffman, worldwide director of software services research at IDC (International Data Corp.), a leading industry research firm; Lucas Jenson, marketing strategy and research manager at Ben & Jerry’s Homemade Ice Cream; Chris Devou, service planning and development manager at Adaptec (Nasdaq: ADPT); and Mike Regan, senior global e-marketing manager at Specialized Bicycles.
“The RightNow User Conference will feature presentations and breakout sessions lead by some of the industry’s leading thinkers on customer relationship management,” said Greg Gianforte, founder and CEO of RightNow Technologies. “The conference is an ideal forum for our 400+ customers to network, share ideas, and lay the groundwork for proactive web-based customer service in the new millenium.”
“I attended the first RightNow User Conference earlier this year, and was impressed with the quality of information presented,” said Rick Pierson, manager of the North American Technical Assistance Center at International Rectifier based in El Segundo, CA. “I walked away from the conference armed with numerous ideas which our company has now successfully implemented. I strongly recommend this conference as a ‘must-attend’ event for any support professional who wants to leverage the Internet to build stronger and more profitable relationships with their customers.”
Pricing, Logistics and Accommodations
The RightNow User Conference will be held January 13-16, 2000 in Bozeman, Montana. RightNow Web customers interested in attending are encouraged to register online at http://www.rightnowtech.com/events/uc2000.html. Pricing for the event is $395 and includes the conference, Thursday evening reception, several meals, local transportation to and from the conference hotels, and the attendee’s choice of Saturday activities which include either cross country skiing, downhill skiing or a snowcoach ride into Yellowstone National Park. Conference fees do not include Saturday breakfast, airfare or lodging. Conference attendees are eligible for discounted lodging and airfare. Details are available at the above online registration link.
About RightNow Technologies
Founded in 1997, RightNow Technologies automates customer service and technical support operations for Internet-connected organizations. The Company’s award-winning flagship product, RightNow Web, guarantees to reduce the web-based customer support expenses of Internet-connected organizations by at least 25%, while dramatically improving the quality and responsiveness of support. RightNow Technologies’ customers include Ben & Jerry’s Homemade Ice Cream, Nortel, PictureTel, Sprint, TDK, Vivitar, Xerox Corporation Scanning & Capture Services and over 400 other organizations. RightNow Technologies is located at 601 Haggerty Drive, Bozeman, MT 59715, and can be reached by phone at 888-322-3566, by fax at 406-522-4227, by email at info@rightnowtech.com or on the Web at http://www.rightnowtech.com.
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Editorial Contact:
Mark Coker/Maile Spinola
Dovetail Public Relations
(408) 395-3600
mark@dovetailpr.com
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