RightNow Technologies (Company
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Studies), the world’s leading provider of hosted customer service and support solutions, today announced plans to double its European field organization in
response to a growing demand for its award-winning customer service and support solutions. This expansion follows RightNow’s earlier announcement of its plans to
double its North American field organization. Both expansion plans are being completely funded from operating cash flow. RightNow will also commit additional
resources to expand its PRISM partnership program that supports VARs and systems integrators who sell and deploy RightNow’s solutions in the continent.
European companies are embracing RightNow because they find themselves under increasing pressure to deliver higher levels of service to more customers within limited
resource constraints. By increasing the quality and efficiency of customer service departments, RightNow’s solutions directly address this critical challenge.
RightNow’s proven hosted application delivery model also appeals to companies that seek the business benefits of RightNow’s solutions without the capital costs and
management burdens of in-house application deployments.
“Customer service is a key competitive differentiator,” Robert Sadler, Internet Customer Services Manager at William Hill, said. “RightNow is enormously valuable to
us because it has helped us achieve the service quality we seek, while allowing us to operate with tremendous cost-efficiency.”
RightNow has more than 150 European customers including British Airways, Belgacom Skynet, easyCar, KPN Mobile, Lufthansa, Pioneer, Svenska Spel and TeliaSonera.
RightNow’s European distribution partners include Alabus, Dimension Data, Infoco/Unisys, Imnet, Protein, Siemens, SNT and Syntegra.
“Whether regional economies are strong or weak, companies have to take excellent care of their customers to succeed,” Peter Dunning, executive vice president of
Worldwide Field Operations at RightNow, said. “The consistent, proven impact that RightNow has upon customer service, and its extended influence on the overall
business performance, has made us a compelling purchase for companies of every size, and in every vertical market segment.”
About RightNow Technologies
RightNow Technologies is the leading customer service and support solutions company that radically and rapidly improves the effectiveness of service and support
operations with easy-to-implement/easy-to-use technology, replicable best practices drawn from the industry's broadest base of successful implementations, and
engagement terms that create accountability for delivering quantifiable results.
RightNow has delivered these benefits to more than 1,000 customers worldwide such as: Air New Zealand, Ben & Jerry's, Briggs and Stratton, British Airways, Cisco,
Dolby Laboratories, Inc., Electronic Arts, Pioneer, Raymarine, Remington, Sanyo, Specialized Bicycles, and more than 150 public sector clients including the Social
Security Administration and the State of Florida.
Founded in 1997, RightNow has offices in Bozeman, Dallas, San Mateo, London, and Sydney, with an associated office in Tokyo. RightNow's products are available
in 17 languages worldwide. For further information visit http://www.rightnow.com/.
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