RightNow Technologies Opens Northeast Office to Support Growth  (email this article)

RightNow Technologies (Company Profile, Past Stories, Case Studies), the world’s leading provider of hosted customer service and support solutions, today announced the opening of a Northeast office to support the company’s continued growth in the region.  Headquartered in Bozeman, MT, RightNow has additional offices in Dallas, San Mateo, London and Sydney.  The opening of the new office reflects the overall expansion of RightNow’s global operations, fueled by the company’s 19 consecutive quarters of revenue growth, cash-flow positive status and more than 1,000 customers worldwide.

James Morrone, a former vice president in charge of major accounts at SAP America, will spearhead RightNow’s sales effort in the region.  Additional new field sales staff in the Northeast office has come from Siebel, Pivotal, Onyx, Aspect and Blue Martini.   RightNow already has a very strong market footprint in the Northeast with customers including Polaroid Corporation, Raymarine, the New York State Department of Motor Vehicles and many others.

The opening of the new office reflects the overall expansion of RightNow’s global operations.  The company plans to double its sales force in the U.S. and Europe and is on track double its sales staff worldwide before the end of this year.

“Business executives haven’t lost their appetite for the benefits technology can offer, but many of them have lost their appetite for the budget overruns, project delays, heavy overhead costs and broken promises that have historically come with technology implementations,” Morrone said.  “RightNow appeals to companies because our customers typically realize software implementations in days and return on investments in months.”

“It is important for us to be close to our rapidly growing customer base in New York, New England, and throughout the Northeast,” Peter Dunning, executive vice president of worldwide field operations at RightNow, said.  “We are excited about having Jim and the rest of his experienced team on board, and we look forward to making a positive impact on the customer service operations of leading companies throughout the region.”

About RightNow Technologies
RightNow Technologies is the leading customer service and support solutions company that radically and rapidly improves the effectiveness of service and support operations with easy-to-implement/easy-to-use technology, replicable best practices drawn from the industry's broadest base of successful implementations, and engagement terms that create accountability for delivering quantifiable results.

RightNow has delivered these benefits to more than 1,000 customers worldwide such as: Air New Zealand, Ben & Jerry's, Briggs and Stratton, British Airways, Cisco, Dolby Laboratories, Inc., Electronic Arts, Pioneer, Raymarine, Remington, Sanyo, Specialized Bicycles, and more than 150 public sector clients including the Social Security Administration and the State of Florida.

Founded in 1997, RightNow has offices in Bozeman, Dallas, San Mateo, London, and Sydney, with an associated office in Tokyo.  RightNow's products are available in 17 languages worldwide.  For further information visit http://www.rightnow.com/.