BOZEMAN, MONT. (November 15, 2004)—RightNow® Technologies (Company
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Additionally, in August, RightNow implemented a stand-alone hosting environment in its New Jersey datacenter to service European customers exclusively. This allows maintenance for those 168 sites hosted on behalf of 90 European customers to be scheduled at convenient times for that region.
RightNow continues to provide reliable, scalable hosting services, with an average “up-time” rate greater than 99.9 percent. Approximately 85 percent of RightNow’s 1,100 customers have chosen the on demand version of its CSS solutions to improve customer service experience online and offline. RightNow offers its customers an on premise or on demand version of the solutions, at no additional cost for hosting.
A customer service interaction is defined as a search for information in an online knowledge base, submission of questions via a web form or email, and/or interaction with a service agent through live chat or telephone. RightNow enables companies to effectively utilize the Internet to provide faster, higher quality service experience and significantly reduce operational costs by minimizing more expensive human-assisted service sessions.
“Our rapidly increasing customer service interaction volumes are an operations level reflection of our continued success in the customer service segment of the on demand CRM market,” Sean Forbes, vice president of marketing and business development at RightNow, said. “We are very encouraged to see these numbers because they indicate that we are successfully delivering on our corporate mission to help our customers better serve their customers.”
RightNow Technologies, Inc.
RightNow (NASDAQ: RNOW) provides organizations with industry-leading on demand CRM solutions to build customer-focused businesses. RightNow’s acclaimed technology, comprehensive services and commitment to customer success deliver high returns on investment for its customers. More than 1,100 organizations worldwide use RightNow solutions including British Airways, British Telecom, Cisco Systems, Continental Tire North America, The Dow Chemical Company, John Deere, Nikon and the Social Security Administration. Founded in 1997, RightNow is headquartered in Bozeman, Montana, with additional offices in North America, Europe and Asia. For further information, please visit www.rightnow.com.
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All statements included in this press release, other than statements or characterizations of historical fact, are forward-looking statements. These forward-looking statements are based on our current expectations, estimates and projections about our industry, management’s beliefs, and certain assumptions made by us, all of which are subject to change. Forward-looking statements can often be identified by words such as “anticipates,” “expects,” “intends,” “plans,” “predicts,” “believes,” “seeks,” “estimates,” “may,” “will,” “should,” “would,” “could,” “potential,” “continue,” “ongoing,” similar expressions, and variations or negatives of these words. These forward-looking statements are not guarantees of future results and are subject to risks, uncertainties and assumptions that could cause our actual results to differ materially and adversely from those expressed in any forward-looking statement.
The risks and uncertainties referred to above include, but are not limited to, risks associated with our business model, our past operating losses, possible fluctuations in our operating results and our rate of growth, interruptions or delays in our hosting operations, breaches of our security measures, our ability to expand, retain and motivate our employees and manage our growth, and our plans for new product releases. Further information on potential factors that could affect our financial results is included in our registration statement on Form S-1 and in other filings with the Securities and Exchange Commission. The forward-looking statements in this release speak only as of the date they are made. We undertake no obligation to revise or update publicly any forward-looking statement for any reason.
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