BOZEMAN, MONT. (November 15, 2004)—RightNow® Technologies (Company
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RightNow’s customer service and support application, RightNow Service™, enables contact centers to efficiently and effectively manage customer inquiries via phone, email, web self-service, live chat and voice self-service. RightNow Service also features Offer Advisor, which empowers agents to drive revenue at the conclusion of service interactions by automatically suggesting targeted offers/promotions based on each customer’s purchase history/demographics. UCN’s scalable inContact™ contact center suite features interactive voice response (IVR), automated call distribution (ACD), skills-based routing, computer telephony integration (CTI), inbound/outbound call blending and more—on a pay-as-you-go basis. InContact resides within the UCN Intelligent Network, a national network supported by many major carriers, ensuring competitive long distance pricing and simplified billing process. The integration of these two on demand solution portfolios will enable companies of all sizes to reap the competitive business advantage of delivering superior customer support.
“Many companies would benefit by implementing state-of-the-art contact center solutions, enabling them to maximize customer loyalty, boost sales and optimize agent productivity. But not every company has the resources to purchase and implement the necessary infrastructure in house,” Paul Jarman, president of UCN, said. “Our partnership with RightNow brings leading-edge contact center applications and infrastructure technology within reach of many businesses.”
“In addition to lower total cost of ownership and faster implementation time, the on demand contact center solution model allows our joint customers to take advantage of the latest contact center innovations without having to overhaul the underlying architecture,” Greg Gianforte, CEO and founder of RightNow, said. “RightNow’s partnership with UCN enables our joint customers to implement advanced contact center functionality with ease and, ultimately, deliver better service experience for their customers.”
About UCN
UCN, Inc.(OCTBB:UCNN) is a full service provider of data and voice, dedicated and switched long distance services and contact handling software services integrated and bundled with its national VoIP network. InContact™ is a highly customizable set of contact handling network-services for managing voice, email, fax and chat communications, improving the productivity and quality of each contact experience. For more information on the company's products and services, please visit the UCN web site at www.ucn.net.
About RightNow Technologies, Inc.
RightNow (NASDAQ: RNOW) provides organizations with industry-leading on demand CRM solutions to build customer-focused businesses. RightNow’s acclaimed technology, comprehensive services and commitment to customer success deliver high returns on investment for its customers. More than 1,100 organizations worldwide use RightNow solutions including British Airways, British Telecom, Cisco Systems, Continental Tire North America, The Dow Chemical Company, John Deere, Nikon and the Social Security Administration. Founded in 1997, RightNow is headquartered in Bozeman, Montana, with additional offices in North America, Europe and Asia. For further information, please visit www.rightnow.com.
RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market.
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The risks and uncertainties referred to above include, but are not limited to, risks associated with our business model, our past operating losses, possible fluctuations in our operating results and our rate of growth, interruptions or delays in our hosting operations, breaches of our security measures, our ability to expand, retain and motivate our employees and manage our growth, and our plans for new product releases. Further information on potential factors that could affect our financial results is included in our registration statement on Form S-1 and in other filings with the Securities and Exchange Commission. The forward-looking statements in this release speak only as of the date they are made. We undertake no obligation to revise or update publicly any forward-looking statement for any reason.
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