Former Siebel Executive Joins RightNow to Lead Growing Consulting Services Practice(email this article)

RightNow Technologies (Company Profile, Past Stories, Case Studies), the world’s leading provider of hosted customer service and support solutions, today announced the hiring of a former Siebel Systems executive to help spearhead the company’s rapidly growing consulting services practice.  Jay Weidner brings more than 15 years of experience in enterprise customer relationship management (CRM) software deployments and call center operations to RightNow.  As Consulting Services Director, Weidner will be responsible for leading the consulting support to help RightNow’s clients optimize the quality and cost-efficiency of their customer service operations.

Before joining RightNow, Weidner was Group Practice Manager at Siebel, where he had direct profit-and-loss responsibility for a multi-million-dollar professional services practice.  Weidner joined Siebel in 1998 from Scopus Technology, where he managed high profile, Fortune 1000 accounts.  Weidner also spent eight years at Electronic Data Systems Corporation, managing call center operations for major financial services and automotive clients.

“RightNow’s strong market traction during a downturn economy is a testament to the company’s strong business fundamentals,” Weidner said.  “I am very excited about the opportunity to contribute to the success of such a vital, innovative organization.”

“Jay brings a track record of success in executing effective CRM service strategies for a broad range of customers,” Sean Forbes, vice president of Marketing and Business Development at RightNow, said.  “We are thrilled to have yet another strong market veteran join the RightNow team.”

RightNow’s expanding RightNow CORE™ (Continuous, Optimization, Results, Expertise) Services, a full portfolio of professional consulting and integration services, made a significant contribution to achieving the company’s 19 consecutive quarters of revenue growth.  For more information about these services, visit:  http://www.rightnow.com/support/proserv.html.       

About RightNow Technologies
RightNow Technologies is the leading customer service and support solutions company that radically and rapidly improves the effectiveness of service and support operations with easy-to-implement/easy-to-use technology, replicable best practices drawn from the industry's broadest base of successful implementations, and engagement terms that create accountability for delivering quantifiable results.

RightNow has delivered these benefits to more than 1,000 customers worldwide such as: Air New Zealand, Ben & Jerry's, Briggs and Stratton, British Airways, Cisco, Dolby Laboratories, Inc., Electronic Arts, Pioneer, Raymarine, Remington, Sanyo, Specialized Bicycles, and more than 150 public sector clients including the Social Security Administration and the State of Florida.

Founded in 1997, RightNow has offices in Bozeman, Dallas, San Mateo, London, and Sydney, with an associated office in Tokyo.  RightNow's products are available in 17 languages worldwide.  For further information visit http://www.rightnow.com/.