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RightNow Records 15th Straight Quarter of Revenue Growth, Maintains Cash-Flow-Positive Status in Third QuartereService Leader Adds 46 Customers, Including Dupont, John Deere, Nikon, and State of New York Department of TaxationBOZEMAN, MT (October 14, 2002) — RightNow Technologies, a leading global provider of eService solutions expertise, today announced it has achieved its 15th consecutive quarter of revenue growth and has generated sufficient cash to fund further growth. Its cash-flow-positive position has enabled a 50-percent increase in engineering staff.RightNow exceeded revenue expectations during its third quarter of fiscal year 2002, recording a 34-percent increase in revenues year-to-year. During the three months ended September 30, 2002, RightNow continues to strengthen its leadership in the eService solutions market through its solutions’ value and innovation. By being a trusted partner with clients, RightNow added 46 new customers this quarter to its stable of more than 1,000. New customers include Dupont, John Deere, Nikon, and State of New York Department of Taxation. Year-to-date RightNow has added more than 150 customers and executed more than 320 implementations. “Our successful results are particularly heartening in this challenging economic atmosphere. But, RightNow’s success is more than numbers – it represents hundreds of successful customers who are using our solutions to deliver satisfaction to their customers,” CEO, Chairman and Founder Greg Gianforte said. “We continue to meet our financial goals and in this quarter have further strengthened our company’s stability and viability for a strong future.” Additional third-quarter highlights include RightNow’s receiving a patent for time-based relevancy ranking of customer service knowledge items, and the independent verification of S508 certification, which requires Federal agencies’ electronic and information technology be accessible to people with disabilities, including employees and members of the public. RightNow continues to receive industry recognition, including Customer Inter@ction Solutions Magazine’s CRM Excellence award, RealMarket’s Best-in-Class Users Choice award, and a Frost & Sullivan Market Engineering Award for Product Line Strategy. This recognition also includes the listing of RightNow on Software Magazine’s 2002 “Software 500”, and a strong showing in InfoWorld’s annual Readers’ Choice Award polling. RightNow customers find the company’s eService solutions to be particularly valuable for sustaining their businesses during difficult times. By making it easy for customers to find answers to their own questions online, RightNow’s solutions enable companies in virtually every market sector to significantly reduce their call center and email response costs while providing superior 24x7 service online. These benefits, combined with improved customer service organization productivity, have resulted in easily quantifiable paybacks. About RightNow Technologies RightNow Technologies, a recipient of UPSIDE Magazine’s 2002 Hot 100 Private Companies award, is the leading eService solutions expert, engineering business solutions that deliver rapid time-to-benefit and quick return on investment. RightNow delivers these benefits to more than 1,000 customers such as: Air New Zealand, Ben & Jerry's, British Airways, Cisco, Fujitsu, Maxtor, Orbitz, Remington, Sanyo, and more than 100 public sector clients including the Social Security Administration and the State of Florida. RightNow's multi-channel eService suite, which is Section 508 certified, supports Web-based self-service, email response management, live chat and collaboration, and reporting and service metrics. RightNow Locator, which directly links a company’s Web presence with its real-world locations, provides customers the information they need to purchase products or obtain services locally. Founded in 1995, RightNow has offices in Bozeman, Dallas, London, and Sydney, with an associated office in Tokyo. RightNow's products are available in 14 languages worldwide. For further information visit http://www.rightnow.com/ Editorial Contact: Monica L. Remely RightNow Technologies 406/522-4264 mremely@rightnow.com top of page |
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