BOZEMAN, MONT. (October 13, 2003) – RightNow Technologies (Company
Profile, Past
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Studies), the world’s leading provider of hosted customer service and support solutions, today announced it has received Frost & Sullivan’s 2003
Competitive Strategy Award. RightNow receives the prestigious award because of its uninterrupted growth during a period when the software industry as a whole has
been in decline.
According to Frost & Sullivan, the sales growth represents RightNow’s continued technical innovation and the attraction of its hosted delivery model.
Hosted application delivery eliminates infrastructure costs associated with in-house deployments of enterprise software, minimizes the risks of technology
deployment for customers, and encourages adoption in a time of tight capital budgets.
“RightNow’s business model has allowed it to penetrate accounts that otherwise would be reluctant to deploy new technology in the current difficult economic environment,”
Katrina Howell, Strategic Analyst and Program Manager at Frost & Sullivan, said. “With the recent introduction of RightNow Service and RightNow Outbound, it
is also clear RightNow is maintaining the aggressive product development roadmap necessary to further expand its market footprint.”
Frost & Sullivan’s Competitive Strategy Award is presented each year to a company possessing a competitive strategy that has yielded significant gains in market
share during the research period. Recognized companies have historically taken advantage of recent market changes and/or executed an innovative strategy within
the existing competitive landscape. Frost & Sullivan analysts expect such innovations to produce lasting, precedent-setting trends in the industry.
“We are honored by Frost & Sullivan’s recognition of the timeliness and effectiveness of RightNow’s business strategy,” Sean Forbes, vice president of marketing and
business development at RightNow, said. “We also believe we will be able to sustain the competitive advantages that this strategy provides and significantly increase
our customer service market share in 2004.”
The Frost & Sullivan award follows several recent industry honors won by RightNow and its customers, including Nucleus Research’s prestigious Technology ROI
Award for the success of RightNow customer nanoCom Corporation, CRM Magazine’s CRM Elite award for MyFamily.com’s customer support strategy, and RightNow’s
selection as one of the Top 100 Private Companies of the Year by AlwaysOn and KPMG.
About Frost & Sullivan
Founded in 1961, Frost & Sullivan is recognized as a global leader in growth consulting. Frost & Sullivan Awards are presented to companies that demonstrate
excellence in their industry, commending the diligence, commitment, and innovative business strategies required to advance in the global marketplace. Frost & Sullivan
rigorously analyzes specific criteria to determine award recipients in a vast variety of market industries and landscapes. For further information, visit www.frost.com.
About RightNow Technologies
RightNow Technologies is the leading customer service and support solutions company that radically and rapidly improves the effectiveness of service and support
operations with easy-to-implement/easy-to-use technology, replicable best practices drawn from the industry's broadest base of successful implementations, and
engagement terms that create accountability for delivering quantifiable results.
RightNow has delivered these benefits to more than 1,000 customers worldwide such as: Air New Zealand, Ben & Jerry's, Briggs and Stratton, British Airways, Cisco,
Dolby Laboratories, Inc., Pioneer, Raymarine, Remington, Sanyo, Specialized Bicycles, and more than 150 public sector clients including the Social Security Administration
and the State of Florida.
Founded in 1997, RightNow has offices in Bozeman, Dallas, San Mateo, London, and Sydney, with an associated office in Tokyo. RightNow's products are available
in 17 languages worldwide. For further information visit http://www.rightnow.com/.
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