BOZEMAN, Mont., Oct. 4 /PRNewswire-FirstCall/ -- RightNow® Technologies (Company
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Unlike pages served, customer interactions are a meaningful way to measure the value and reach of CRM solutions. A customer interaction can include a search for information in an online knowledge base, submission of questions via a Web form or email, or interaction with a service agent through live chat or telephone.
"We have hosted more than one billion customer interactions in less than three years; this truly underscores our momentum and market presence," Greg Gianforte, CEO and founder of RightNow, told a room full of customers at the company's user conference in Big Sky, Mont. today. "This demonstrates the steadfast faith our customers put in us to expertly handle their critical customer touches. Our focus, as always, remains on customer success."
Because RightNow CRM(TM) is delivered on demand, organizations reap its revenue, savings and productivity benefits without bearing the costs associated with conventional software deployments -- such as capital investments in server and storage hardware infrastructure, ongoing systems management expenses, security, and business continuity. RightNow has multiple world-class hosting facilities, as well as a complete, flexible enterprise-class hosting architecture, RightNow SmartHosting(TM). The RightNow SmartHosting architecture includes Upgrade-On-Demand(TM) capabilities, data mirroring, and real-time monitoring.
About RightNow Technologies, Inc.
RightNow (Nasdaq: RNOW - News) provides organizations with industry-leading on demand CRM solutions to build customer-focused businesses. RightNow's acclaimed technology, comprehensive services and commitment to customer success deliver high returns on investment for its customers. More than 1,300 organizations worldwide use RightNow solutions including British Airways, British Telecom, Cisco Systems, Continental Tire North America, John Deere, Nikon and the Social Security Administration. Founded in 1997, RightNow is headquartered in Bozeman, Montana, with additional offices in North America, Europe and Asia. For further information, please visit www.rightnow.com.
RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market.
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