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RightNow Technologies Offers Free, Full-Function 30-Day Pilot for RightNow Web eService Center 5.0Unique program gives organizations no-risk opportunity to experience the benefits of eServiceBozeman, MT (October 3, 2001) – RightNow Technologies, a leading global provider of Internet customer service solutions, today announced a new program designed to give organizations the opportunity to experience first-hand the powerful business benefits of RightNow Web eService Center – without risk or obligation.Under the terms of the program, companies with between ten and 500 full-time customer service representatives can sign up for a free 30-day production trial of RNW eService Center. RightNow will provision a fully functional eService system for the company’s Web site – including dynamic content generation, email response management, SmartSenseÔ emotional content recognition, and other high-value functionality – and host it at one of RightNow’s data centers. The hosted eService area of the site will match the look-and-feel of the company site and be seeded with a starting knowledge base. Unlike other eService solutions that require lengthy implementation cycles, RightNow can have participants’ free RNW eService Center pilot up and running in one week. RightNow’s unique self-learning knowledge base technology, which dynamically builds self-service content based on customers’ actual inquiries and interactions, has been proven to rapidly and significantly reduce call center workloads by empowering customers to quickly find 75% to 90% of the answers to their own questions online. This online self-service paradigm has resulted in substantial, quantifiable cost savings and service improvements for companies in every vertical market. “If customer service managers have any doubts about how quickly RightNow Web eService Center can reduce their support loads and operational costs while raising their levels of customer satisfaction, this pilot program will lay them to rest,” said RightNow CEO and founder Greg Gianforte. “We are giving these managers an unprecedented opportunity to discover the tangible benefits of eService for themselves without having to spend a penny on software, hardware, or technical services.” Participants in RightNow’s pilot program are simply asked to put the system into production for thirty days, and to review the results of the implementation after the trial period with a RightNow account representative. Participants may, of course, then purchase the product after gaining concrete evidence of its effectiveness. Organizations interested in taking advantage of RightNow’s pilot program should visit http://www.rightnow.com/freepilot.html. About RightNow Technologies RightNow Technologies is a leading global provider of proven Internet customer service solutions that deliver rapid return-on-investment. RightNow was named the second fastest-growing independent software company in the U.S. by Softletter, an industry newsletter. RightNow’s comprehensive solutions include Web-based self-service, email response management, live chat and collaboration, and service analytics. These solutions feature an integrated product architecture, highly intuitive interfaces, and centralized workflow management – all based on a proprietary customer-driven, self-learning knowledge base. RightNow customers include Air Canada, Ben & Jerry’s, Black & Decker, Motorola, Nike, Nortel, Pitney Bowes, Sanyo, Social Security Administration, Sprint, and more than 1,100 other organizations in a wide range of vertical markets. Founded in 1995, RightNow has offices in Bozeman, Dallas, London, Munich, Sydney and Tokyo. RightNow’s products are available in 15 languages worldwide. To learn more, visit www.rightnow.com or call 877-363-5678 or 406-522-4200. Editorial Contact: Monica L. Remely RightNow Technologies 406/522-4264 mremely@rightnow.com top of page |
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