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PURCHASINGNET POWERS AWARD-WINNING ONLINE CUSTOMER SERVICE SYSTEM WITH RIGHTNOW WEBReceives CIO-100 Award for Customer Service Excellence; Attributes Success to RightNow WebBOZEMAN, MT (September 26, 2000) - RightNow Technologies (www.rightnowtech.com), a leading provider of Internet customer service solutions, today announced that PurchasingNet, Inc. (www.purchasingnet.com), a RightNow customer, has earned CIO Magazine's prestigious CIO-100 Award for customer service excellence. The company, a leading supplier of Web-based eProcurement software, credits RightNow Web with helping them to earn this distinguished award."This CIO award was a direct result of our implementation of RightNow Web, " said Laurene Fielder, senior vice president for professional services at PurchasingNet. "The product enables us to better serve our customers around the world. Our clients consistently tell us how impressed they are with our new approach to support." The 2000 CIO-100 Award recognizes 100 organizations around the world for excellence, innovation and improved business performance through customer-oriented practices. PurchasingNet's RightNow Web implementation enables the company to provide immediate and accurate responses to incoming customer support requests. PurchasingNet, based in Lincroft, NJ, offers Web-based enterprise-level eProcurement solutions for midsize to large organizations, and has a client base of more than 1,400 companies. PurchasingNet's products are adept at helping companies streamline their corporate purchasing and requisition processes. The company's customers include General Mills and Time Warner. "PurchasingNet recognizes the critical need for swift and accurate customer service," said Chuck Dourlet, vice president of marketing at RightNow Technologies. "We are delighted to have played such a pivotal role in the company's CIO-100 achievement." About RightNow Web RightNow Web is RightNow Technologies' flagship Internet customer service suite. The software integrates essential customer support features, including self-service, e-mail management and live chat. RightNow Web helps support professionals proactively reduce the amount of incoming telephone calls and support e-mails by helping customers help themselves. The system works by presenting users with a dynamic selection of frequently asked questions (FAQs). As visitors interact with the system, they rate the effectiveness of published FAQs, helping to prioritize solutions for future customer questions. For questions not addressed by the published knowledge base, RightNow Web makes it easy for customers to submit new questions. When support personnel respond to the questions, they can publish the question and the answer into the FAQ knowledgebase, thereby making the solution easily accessible to future visitors. About RightNow Technologies Founded in 1997, RightNow Technologies automates customer service and technical support operations for Internet-connected organizations. RightNow Technologies' customers include Ben & Jerry's Homemade Ice Cream, eTour.com, Motorola, Nortel, Polaroid, Sanyo, Specialized Bicycles, Sprint, TDK, Xerox and more than 750 other organizations. RightNow Technologies' world headquarters are located at 77 Discovery Drive, Bozeman, MT 59718, and can be reached by phone at 877-363-5678, by fax at 406-522-4227, by e-mail at info@rightnowtech.com or on the Web at www.rightnowtech.com. Editorial Contact: Maile Spinola Dovetail Public Relations 408.358.9433 maile@dovetailpr.com top of page |
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