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RightNow eService Center Gains Rehabilitation Act Section 508 CertificationAccommodation of visual impairment and other disabilities increases appeal of leading customer service solution to government agenciesBozeman, MT (September 23, 2002) – RightNow Technologies Inc., a leading global provider of eService solutions expertise, today announced its award-winning RightNow eService Center solution version 5.5 has been independently certified as Section 508 compliant. The certification was carried out by Sterling, Va.-based TestPros, which specializes in Section 508 testing and remediation.RightNow has a longstanding commitment to making its software accessible to people with disabilities. This certification provides third-party verification that the RightNow solution meets Federal accessibility standards. RightNow has already been widely embraced by federal, state, and local governments, as well as higher education institutions as a highly resource-effective means of publishing critical information to constituents via the Web, as well as managing email and chat communications in an integrated, intuitive manner. Section 508 of the Remediation Act requires that Federal agencies’ electronic and information technology is accessible to people with disabilities, including employees and members of the public. It establishes requirements for any electronic and information technology developed, maintained, procured, or used by the Federal government. Many eCRM developers have as yet failed to pursue or achieve Section 508 certification, adding to the already compelling differentiation between RightNow eService Center and ostensibly competitive products. “RightNow’s continued investment in Section 508 compliance is indicative of our strong commitment to serving the needs of people with disabilities as well as the federal agencies,” said Sean Forbes, vice president of marketing and business development at RightNow. “We believe that this is both good business and good citizenship.” About RightNow Technologies RightNow Technologies, a recipient of UPSIDE Magazine’s 2002 Hot 100 Private Companies Award, is the leading eService solutions expert, engineering business solutions that deliver rapid time-to-benefit and quick return on investment. RightNow delivers these benefits to more than 1,100 customers such as: Air New Zealand, Ben & Jerry's, British Airways, Cisco, Fujitsu, Maxtor, Orbitz, Remington, Sanyo, and more than 100 public sector clients including the Social Security Administration and the State of Florida. RightNow's multi-channel eService suite, which is Section 508 certified, supports Web-based self-service, email response management, live chat and collaboration, and reporting and service metrics. RightNow Locator, which directly links a company’s Web presence with its real-world locations, provides customers the information they need to purchase products or obtain services locally. Founded in 1995, RightNow has offices in Bozeman, Dallas, London, and Sydney, with an associated office in Tokyo. RightNow's products are available in 16 languages worldwide. For further information visit http://www.rightnow.com/ Editorial Contact: Monica L. Remely RightNow Technologies 406/522-4264 mremely@rightnow.com top of page |
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