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RightNow Offers Free, 48-Hour Deployment of RightNow Web eService Center to Organizations Involved in Relief and Response EffortsBozeman, MT (September 18, 2001) – To aid in the relief and response efforts currently underway as a result of the events of September 11, RightNow Technologies has announced that it will provide its innovative RightNow Web eService Center for free to all government agencies and private-sector organizations participating in such efforts. RightNow will use the excess capacity currently available in its Weehawken, N.J. data center to provide a working online self-help facility within 48 hours at no cost for any qualified organization that requests it.This self-help system can be particularly valuable to government agencies and other organizations attempting to communicate effectively with large numbers of people, despite the limited number of staff that they can devote to answering phone calls. RightNow Web eService Center can significantly reduce call-center workloads on human operators by empowering Web site visitors to quickly find answers to their own questions online. By dynamically building its knowledge base of questions and answers, RNW eService Center also frees support staff from the laborious, time- consuming process to creating online self-help content. The average RightNow implementation answers 86% of site visitors’ questions without the need for a live operator to intervene. “Getting the right information to people quickly and efficiently is a major challenge for many of the organizations involved in the country’s response to the tragic events of the past week,” said RightNow CEO and founder, Greg Gianforte. “Because of our unique technology and ready-to-go infrastructure, we are able to offer ourselves as a resource for these critical, immediate needs.” RNW eService Center is already widely used by government agencies, including 8 of 14 executive level agencies, Medicare and the Social Security Administration. RightNow’s offer of free, 48-hour deployment has already been accepted by the Air Force and New York University. Communications managers interested in taking advantage of RightNow’s offer should contact Gianforte by email at grg@rightnow.com or by phone at 406-522-4212. About RightNow Technologies RightNow Technologies is a leading global provider of proven Internet customer service solutions that deliver rapid return-on-investment. RightNow was named the second fastest-growing independent software company in the U.S. by Softletter, an industry newsletter. RightNow’s comprehensive solutions include Web-based self-service, email response management, live chat and collaboration, and service analytics. These solutions feature an integrated product architecture, highly intuitive interfaces, and centralized workflow management – all based on a proprietary customer-driven, self-learning knowledge base. RightNow customers include Air Canada, Ben & Jerry’s, Black & Decker, Motorola, Nike, Nortel, Pitney Bowes, Sanyo, Social Security Administration, Sprint, and more than 1,100 other organizations in a wide range of vertical markets. Founded in 1995, RightNow has offices in Bozeman, Dallas, London, Munich, Sydney, and Tokyo. RightNow’s products are available in 15 languages worldwide. Editorial Contact: Monica L. Remely RightNow Technologies 406/522-4264 mremely@rightnow.com top of page |
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