RightNow® Technologies (Company
Profile, Past
Stories, Case
Studies) (Nasdaq: RNOW), a leading provider of on demand CRM software solutions, today announced an independent report from Nucleus Research has ranked it superior to all its competitors in delivering return-on-investment. The report, focused on hosted CRM, showed RightNow out-performed Siebel OnDemand, Salesforce.com and other providers after extensive research into the real-world experiences of actual customers.
The report assessed hosted CRM vendors on five criteria: deployment, adoption, business impact, support and track record. Each vendor was scored on a five-point scale for each of those criteria. RightNow received the highest overall score and received a perfect 5 for its customer support.
The Nucleus report states: “Focus on rapid deployment, an easy-to-use interface, and support for multiple communication channels through a knowledge base enables RightNow to deliver positive ROI to customers and build on that ROI over time as customers’ needs change.”
The report also notes RightNow customers have won the Nucleus Research ROI awards in the CRM category for the past two years with ROI calculations of more than 1,000 percent and with rapid payback periods.
“RightNow has focused significant attention on helping customers achieve maximum returns from their CRM investments by deploying the company’s technology effectively—as well as overcoming the organizational and process barriers that can undermine ROI,” Rebecca Wettemann, vice president of Research at Nucleus Research, said. “This approach has clearly benefited RightNow’s customers, who are realizing top- and bottom-line results from their implementations of RightNow’s hosted CRM solutions.”
The report also highlights the benefits of the hosted CRM model. These include lower initial and ongoing costs, stronger ongoing vendor engagement and greater overall simplicity. It also states hosted CRM vendors are now supporting large-scale accounts and adding higher-value technical capabilities.
“Nucleus Research’s recognition of RightNow’s value proposition is a tremendous validation of our technology and our business strategy,” Sean Forbes, vice president of marketing and business development at RightNow, said. “We will continue to lead the hosted/on demand CRM market by rigorously focusing on the success of our customers and aggressively expanding our functionality to fulfill their evolving CRM requirements.”
About RightNow Technologies
RightNow Technologies is a leading provider of on-demand software solutions designed to optimize customer service operations for businesses of all sizes. RightNow’s comprehensive customer service solution features a self-learning knowledgebase that is designed to seamlessly support multiple communications channels including web, interactive voice, email, chat, telephone and proactive outbound email communications. RightNow offers its solutions through a multi-tenant, hosted on-demand model to reduce the cost and risk associated with deploying traditional enterprise customer relationship management, or CRM, software. RightNow also provides business process optimization and product tune-ups throughout the lifecycle of its client relationships. Founded in 1997, RightNow is headquartered in Bozeman, Montana, with offices in Europe and Asia. For further information visit www.rightnow.com.
RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market.
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995
All statements included in this press release, other than statements or characterizations of historical fact, are forward-looking statements. These forward-looking statements are based on our current expectations, estimates and projections about our industry, management's beliefs, and certain assumptions made by us, all of which are subject to change. Forward-looking statements can often be identified by words such as "anticipates," "expects," "intends," "plans," "predicts," "believes," "seeks," "estimates," "may," "will," "should," "would," "could," "potential," "continue," "ongoing," similar expressions, and variations or negatives of these words. These forward-looking statements are not guarantees of future results and are subject to risks, uncertainties and assumptions that could cause our actual results to differ materially and adversely from those expressed in any forward-looking statement.
The risks and uncertainties referred to above include, but are not limited to, risks associated with our business model, our past operating losses, possible fluctuations in our operating results and our rate of growth, interruptions or delays in our hosting operations, breaches of our security measures, our ability to expand, retain and motivate our employees and manage our growth, and our plans for new product releases. Further information on potential factors that could affect our financial results is included in our registration statement on Form S-1 and in other filings with the Securities and Exchange Commission. The forward-looking statements in this release speak only as of the date they are made. We undertake no obligation to revise or update publicly any forward-looking statement for any reason.
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