RightNow Founder Greg Gianforte Honored with CRM Magazine’s ‘2003 Influential Leader’ Award (email this article)

RightNow Technologies (Company Profile, Past Stories, Case Studies), the world’s leading provider of hosted customer service and support solutions, today announced CRM Magazine has honored RightNow founder and CEO Greg Gianforte with its “2003 Influential Leader” award.

Gianforte received the award for his successful leadership of RightNow to 17 (now 18) consecutive quarters of revenue growth during a time when most CRM vendors are struggling to achieve their revenue targets.  The award also cited Gianforte’s role as a champion of the hosted application model, which has resulted in RightNow exceeding the 1,000-customer mark.

Under Gianforte’s leadership, RightNow has also introduced a wide range of important technical innovations—including the use of artificial intelligence-based knowledge base management technology to improve the effectiveness of customer service operations and the integration of incident management across call center, email, Web, and chat channels.

RightNow customer MyFamily.com, among the largest online subscription businesses, was also recognized by the magazine with a ‘CRM Elite’ award for providing rapid customer support to a customer population that now tops more than one million paid subscriptions.

“RightNow is having a major impact on both the CRM strategies of its individual customers and of the industry as a whole,” Gianforte said.  “We are gratified that CRM Magazine has recognized this impact by presenting awards both to me and to MyFamily.com as one of our showcase clients.”

The CRM Magazine awards follow a recent series of industry honors, including Gianforte’s selection as Pacific Northwest Entrepreneur of the Year by Ernst & Young.  Other RightNow awards include Nucleus Research’s prestigious Technology ROI Award for the success of RightNow customer nanoCom Corporation, a 2003 E-Gov Award for RightNow’s work with the Department of Homeland Security, and RightNow’s selection as one of the Top 100 Private Companies of the Year by AlwaysOn and KPMG.   

The CRM Magazine awards were presented Aug. 26 at DCI’s Customer Relationship Management Conference and Exposition at the Jacob K. Javits Convention Center in New York City.

About RightNow Technologies
RightNow Technologies is the leading customer service and support solutions company that radically and rapidly improves the effectiveness of service and support operations with easy-to-implement/easy-to-use technology, replicable best practices drawn from the industry's broadest base of successful implementations, and engagement terms that create accountability for delivering quantifiable results.

RightNow has delivered these benefits to more than 1,000 customers worldwide such as: Air New Zealand, Ben & Jerry's, Briggs and Stratton, British Airways, Cisco, Dolby Laboratories, Inc., Pioneer, Raymarine, Remington, Sanyo, Specialized Bicycles, and more than 100 public sector clients including the Social Security Administration and the State of Florida.

Founded in 1997, RightNow has offices in Bozeman, Dallas, San Mateo, London, and Sydney, with an associated office in Tokyo.  RightNow's products are available in 17 languages worldwide.  For further information visit http://www.rightnow.com/.
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