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RIGHTNOW TECHNOLOGIES EXPANDS EXECUTIVE MANAGEMENT TEAM WITH THREE SENIOR LEVEL APPOINTMENTS
BOZEMAN, MT (August 7, 2000) - RightNow Technologies, a leading provider of Internet customer service solutions, today announced an expanded executive management team with the appointments of Chuck Dourlet as vice president of marketing, Steve Daines as vice president of customer service, and Alan Rassaby as vice president of legal & risk management."I'm extremely pleased to welcome these executives to the RightNow team," said Greg Gianforte. "These appointments extend the depth and breath of our management team and provide us the leadership we need for continued global expansion."
RightNow Technologies is a recognized leader in the Internet customer service market, with an installed base of over 750 customers. RightNow's growth has been driven by its ability to deliver award-winning Internet customer service solutions that help companies create more profitable relationships with their customers.
Chuck Dourlet Leads RightNow's Worldwide Marketing Efforts
As vice president of marketing, Chuck Dourlet oversees RightNow's worldwide marketing function. His responsibilities include product marketing, market segmentation, positioning, brand development, advertising and public relations. Dourlet brings RightNow fourteen years of high profile industry experience, having served most recently as vice president of marketing for Compaq's (NYSE: CPQ) multibillion-dollar portable computing business. While at Compaq, Dourlet is credited with developing strategies that helped reinvigorate the growth of several Compaq product lines. Prior to his six years of service at Compaq, Dourlet held various marketing, product development and engineering positions at AT&T-NCR, GTE Communications and Raytheon. Dourlet holds a B.S. in electrical engineering from the University of Illinois, an M.S. in Electrical Engineering from Northeastern University, and an MBA in marketing from Indiana University.
"I joined RightNow because the company is well positioned in the Internet customer service market," said Dourlet. "RightNow has achieved an impressive level of maturity for such a young company. The management team is strong, the products are award-winning, and the customer base is impressive."
Steve Daines Leads RightNow's Worldwide Customer Service Operations
As vice president of customer service, Steve Daines oversees RightNow's worldwide customer service organization. His responsibilities include professional services, implementation services, technical support and hosting services. Prior to RightNow, Daines served a thirteen year career at Procter & Gamble (NYSE: PG), where he most recently served six years overseeing P&G's product supply expansions in mainland China. Prior to that position, Daines spent seven years managing P&G's supply and manufacturing operations in the United States. Daines holds a B.S. degree in Chemical Engineering from Montana State University.
"I am excited by the opportunity to build a company-wide global customer service organization whose mission is to consistently exceed the expectations of its customer base," said Daines. "RightNow Web, our flagship product offering, is architected for rapid deployment. By backing our products with extensive support and professional implementation services, our customers can exploit the full potential of Internet customer service in their businesses."
Alan Rassaby Leads Legal and Risk Management Initiatives
As vice president of legal and risk management, Alan Rassaby is the company's principal legal adviser, a position that includes responsibility for protecting RightNow's valuable intellectual property assets and minimizing general business risks.
"Our product development team conducts cutting edge research and development that is changing the way companies interact with their customers on the Web," said Rassaby. "One of the most important aspects of my job is to identify and protect this intellectual property on behalf of our company, our customers and our shareholders."
Rassaby brings to RightNow twenty years of distinguished legal experience, having served most recently as senior vice president and general counsel for Anchor Gaming (Nasdaq: SLOT). Prior to Anchor Gaming, Rassaby held various positions in government and private industry, including five years as a partner at Phillips Fox Lawyers, one of the Asia-Pacific region's largest law firms, where he practiced extensively in technology law. Rassaby earned Arts and Law degrees from the University of South Wales in Australia, and a Master of Laws degree from the London School of Economics and Political Science of London University.
About RightNow Technologies
Founded in 1997, RightNow Technologies automates customer service and technical support operations for Internet-connected organizations. RightNow Technologies' customers include Ben & Jerry's Homemade Ice Cream, eTour.com, Motorola, Nortel, Polaroid, Sanyo, Specialized Bicycles, Sprint, TDK, Xerox and more than 750 other organizations. RightNow Technologies' world headquarters are located at 77 Discovery Drive, Bozeman, MT 59718, and can be reached by phone at 877-363-5678, by fax at 406-522-4227, by e-mail at info@rightnowtech.com or on the Web at www.rightnowtech.com.
Editorial Contact:
Maile Spinola
Dovetail Public Relations
408.395.3600
maile@dovetailpr.com
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