RightNow Technologies (Company
Profile, Past
Stories, Case
Studies), the world’s leading provider of hosted customer service and support solutions, today announced the hiring of 29-year industry veteran Peter P.
Dunning as Executive Vice President for Worldwide Field Operations. Dunning has held executive roles at Oracle, SAP, and most recently, S1 Corporation. In
his new role, Dunning will lead the global field operations of both RightNow’s award-winning technology solutions and its value-added professional services division.
Dunning brings a proven track record of rapidly growing revenues for both established and private technology companies. As executive vice president of SAP’s Global
Accounts group, he led a 1,200-person organization that accounted for more than $1 billion in revenue and 60 percent of America’s revenue.
He was then recruited by Oracle and led a 2,500-person organization focused on industry verticals such as high technology, energy, automotive, and retail/consumer goods.
This represented one-third of U.S. revenues totaling $1.3 billion dollars. In addition, Dunning also ran the applications business worldwide.
After leaving Oracle, Dunning was CEO at two B2B private companies. Before being hired by RightNow, he was Executive Vice President and General Manager of S1
Corporation, a $280 million publicly traded financial services software provider headquartered in Atlanta, GA. Dunning ran the Americas, which comprised 80 percent
of S1’s revenues, and led a team of 500 individuals across pre-sales, sales, and consulting. In this role he provided leadership to the sales and service operations of
the North American business and also gave strategic guidance to the Company on a global scale.
“Peter Dunning has an extraordinary track record of success in building highly productive global sales and services teams and executing effective vertical market strategies,”
Greg Gianforte, RightNow founder and CEO, said. “His skills and experience are a perfect fit for RightNow as we aggressively move to build marketshare in targeted
industries and geographies around the world.”
“RightNow is currently poised to significantly influence how companies around the world interact with their customers by leveraging customer service as a distinct business
advantage,” Dunning said. “I’m very enthusiastic about joining a company that is becoming a global leader in customer service and support, and that has the potential
for tremendous revenue growth.”
About RightNow Technologies
RightNow Technologies is the leading customer service and support solutions company that radically and rapidly improves the effectiveness of service and support
operations with easy-to-implement/easy-to-use technology, replicable best practices drawn from the industry's broadest base of successful implementations, and
engagement terms that create accountability for delivering quantifiable results.
RightNow has delivered these benefits to more than 1,000 customers worldwide such as: Air New Zealand, Ben & Jerry's, Briggs and Stratton, British Airways, Cisco,
Dolby Laboratories, Inc., Electronic Arts, Pioneer, Raymarine, Remington, Sanyo, Specialized Bicycles, and more than 100 public sector clients including the Social
Security Administration and the State of Florida.
Founded in 1997, RightNow has offices in Bozeman, Dallas, San Mateo, London, and Sydney, with an associated office in Tokyo. RightNow's products are available
in 17 languages worldwide. For further information visit http://www.rightnow.com/
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