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RIGHTNOW TECHNOLOGIES LAUNCHES ALLIANCE PARTNER PROGRAM
Program Enables Partners to Participate in Growing Web Customer Service Market
BOZEMAN, MT (August 4, 2000) - RightNow Technologies, a leading provider of Internet customer service solutions, today announced the launch of its Alliance Partner Program. RightNow's Alliance Partner Program enables e-business solution providers to participate in the expanding Web customer service market."The market for Web-based customer service continues to expand as e-Business managers recognize that customer service is a 'must have' priority, rather than a 'nice-to-have' option," said Chris Martins, research director with industry research firm Aberdeen Group, based in Boston, Mass. "As companies rush to increase their customer service capabilities, they often require the expertise of an outside solution provider to design and build an effective Web customer service system. RightNow's Alliance Partner Program is an ideal partnership opportunity for VARs, integrators or outsourcers who want to gain a competitive advantage by expanding their service offerings."
RightNow's Alliance Partner Program is divided into three opportunities which include Value Added Partners, eBusiness Partners and Strategic Alliance Partners. Value Added Partners include Web integrators and regional solutions integrators. eBusiness Partners include ASPs (application software providers), hosting firms and service outsourcers. Strategic Alliance Partners consist of technology partners, ISVs (independent software vendors) and OEMs (original equipment manufacturers).
RightNow Signs More Than 50 Participants to Alliance Partner Program
RightNow has already signed more than 50 partners to its Alliance Partner Program, including RedSky Interactive, Omicron, e.Magination, Enherent and Broughton International.
"We're committed to helping our clients gain competitive advantages by leveraging the best technologies available," said Fred Weiner, director of Strategic Alliances at Omicron, an e-business consulting firm based in Philadelphia, PA. "We chose to work with RightNow because of their leadership position in the Web-based customer support market. We view customer support as essential infrastructure for any Web-connected business whose success depends on satisfied customers."
RightNow Alliance Partner Program Benefits
RightNow's Alliance Partners can earn strategic consulting fees, integration fees and recurring revenue streams. Top performing Alliance Partners are also eligible to participate in exclusive recognition events. "We are committed to building long-term relationships with our partners," said Cindy Taylor, vice president of Alliances at RightNow Technologies. "We provide our partners with the training, support and communication they need to sell, service and support their clients."
RightNow views Alliance Partners as company extensions. Partners receive training and certification courses, market development funds, lead referrals, dedicated support services, sales collateral and free custom demonstration sites. Program members are also assigned RightNow Relationship Managers who work closely with the partner to ensure a successful relationship.
RightNow has built a comprehensive communications program to keep partners abreast of news coming from RightNow or from the Web customer service sector. Communications include e-mail newsletters and Webcasts that are tailored to address multiple levels of the partner's organization.
RightNow Web is Award-Winning, Integrated Web Customer Service Solution
RightNow Web is an award-winning, Web-based customer support solution that has achieved Call Center Solutions' Editor's Choice Award, PC Week's Analyst Choice Award, Technology Marketing Corporation's CRM Excellence Award and internet.com's 5-Star performance rating.
RightNow Web is a fully integrated Web customer service suite that combines self-help, e-mail management, live chat and service contracts management. The product's back-end management capabilities include workflow rules for assigning support inquiries to specific groups or representatives; click stream data tracking so customer service representatives can provide accurate responses, faster; and additional administrative features which include a built-in spell checker, support for file attachments in e-mailed solution documents, support for HTML e-mail responses, and enhanced time tracking for automatic billing and measurement of staff effectiveness.
Enrolling in RightNow Technologies' Alliance Partner Program
Prospective partners can apply to become a RightNow Technologies authorized Alliance Partner by contacting Cindy Taylor of RightNow Technologies at (406) 522-4202 or via e-mail at ctaylor@rightnowtech.com. Interested parties can also apply online at www.rightnowtech.com/partners/form_reseller.html.
bout RightNow Technologies
Founded in 1997, RightNow Technologies automates customer service and technical support operations for Internet-connected organizations. RightNow Technologies' customers include Ben & Jerry's Homemade Ice Cream, eTour.com, Motorola, Nortel, Polaroid, Sanyo, Specialized Bicycles, Sprint, TDK, Xerox and more than 750 other organizations. RightNow Technologies' world headquarters are located at 77 Discovery Drive, Bozeman, MT 59718, and can be reached by phone at 877-363-5678, by fax at 406-522-4227, by e-mail at info@rightnowtech.com or on the Web at www.rightnowtech.com.
Editorial Contact:
Maile Spinola
Dovetail Public Relations
408.395.3600
maile@dovetailpr.com
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