RightNow® Technologies (Company
Profile, Past
Stories, Case
Studies), the leading
on demand CRM company focused on customer service, today announced its customer, Skechers U.S.A., Inc., was selected as a finalist for two awards at Retail Systems 2004/VICS Collaborative Commerce held May 17-19, 2004 in Chicago. Skechers’ effective use of on demand CRM solutions from RightNow became one of three finalists for the Retail Systems Achievement Award in the “Best in Multi-channel Innovation” category and was also one of three finalists in the “Best on Supply Side” category for the VICS Collaborative Commerce Achievement Award. Skechers, an award-winning global leader in the lifestyle footwear industry, designs, develops and markets lifestyle footwear that appeals to trend-savvy men, women and children.
The Retail Systems Achievement Awards honor outstanding examples of systems and interactive applications that have resulted in more effective customer service and improved business processes. The VICS Collaborative Commerce Achievement Awards recognize efforts and company-wide dedication to customer satisfaction that have made continuous improvements to the supply chain.
“Industry recognition for Skechers’ CRM success is a well deserved one, and RightNow extends its congratulations to the Skechers’ team,” Sean Forbes, vice president of Marketing and Business Development at RightNow, said. “RightNow is very proud to be Skechers’ CRM technology partner of record and we hope to continue to expand on our productive relationship.”
About RightNow Technologies
RightNow Technologies is the leading on demand CRM company focused on customer service. RightNow improves the effectiveness of service and support operations with easy-to-implement technology, replicable best practices drawn from the industry's broadest base of successful implementations and engagement terms that create accountability for delivering quantifiable results.
RightNow has delivered these benefits to more than 1,000 customers worldwide such as: Air New Zealand, Ben & Jerry's, Briggs and Stratton, British Airways, Cisco, Dolby Laboratories, Inc., Electronic Arts, Pioneer, Raymarine, Remington, Sanyo, Specialized Bicycles and more than 150 public sector clients including the Social Security Administration and the State of Florida.
Founded in 1997, RightNow has offices in Bozeman, Dallas, San Mateo, New Jersey, London and Sydney, with an associated office in Tokyo. RightNow’s products are available in 13 languages worldwide. For further information visit http://www.rightnow.com/.
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