(Company
Profile, Past
Stories, Case
Studies) RightNow® Technologies, the leading on-demand CRM company focused on customer service, today announced its selection by global control and automation products manufacturer Crestron Electronics as its strategic platform for supporting a growing worldwide dealer network. By implementing RightNow’s online knowledge base and question submission systems, Crestron expects to deliver effective 24/7 technical support to dealers while reducing its call center workloads. Crestron selected RightNow over offerings from several vendors because of its superior technology, customer service-oriented culture and open integration capabilities.
RightNow also provided Crestron with customized security features to ensure the system’s compliance with Crestron’s online security architecture. RightNow’s proven hosted delivery model - which eliminates the capital costs and ongoing management burdens associated with conventional in-house application deployments - was another key factor in Crestron’s decision.
“RightNow’s technology has allowed us to quickly and cost-effectively implement a complete, fully-customized online customer service system that we can continue to expand as our business grows,” Rich Sasson, director of Technical Services at Crestron, said. “RightNow has been extraordinarily responsive to our needs and has demonstrated genuine dedication to our success.”
Crestron is also using RightNow to automatically notify dealers when information regarding a specific product or topic is updated.
RightNow’s advanced knowledge base technology makes it easy for organizations to keep large amounts of information up-to-date and easily accessible to their customers. RightNow is widely embraced by purveyors of technical products-who need to deliver quality technical support while containing operational costs.
“If you don’t run a highly efficient tech support operation, then a lot of the revenue you gain from growth will be consumed by increased overhead,” Sean Forbes, vice president of Marketing and Business Development at RightNow, said. “RightNow has repeatedly demonstrated its ability to help customer service organizations scale their capacity without proportionally increasing the operational costs, thereby allowing companies to maximize their profitability as they grow.”
Crestron’s RightNow-powered dealer support system can be viewed at [http://support.crestron.com/cgi-bin/crestron.cfg/php/enduser/std_alp.php].
About Crestron Electronics
Crestron Electronics is the world’s premier designer and manufacturer of advanced control systems and automation solutions for corporate boardrooms, training and conference rooms, videoconferencing and distance learning centers, entertainment facilities and high-tech homes. Crestron’s philosophy of ProductsPlusPeople illustrates a total focus and commitment to providing the best products, programs and services in the industry-all backed by Crestron’s dedicated team of people. For more information, visit Crestron at www.crestron.com.
About RightNow Technologies
RightNow Technologies is the leading on-demand CRM company focused on customer service that improves the effectiveness of service and support operations with easy-to-implement technology, replicable best practices drawn from the industry’s broadest base of successful implementations and engagement terms that create accountability for delivering quantifiable results.
RightNow has delivered these benefits to more than 1,000 customers worldwide such as: Air New Zealand, Ben & Jerry’s, Briggs and Stratton, British Airways, Cisco, Dolby Laboratories, Inc., Electronic Arts, Pioneer, Raymarine, Remington, Sanyo, Specialized Bicycles and more than 150 public sector clients including the Social Security Administration and the State of Florida.
Founded in 1997, RightNow has offices in Bozeman, Dallas, San Mateo, New Jersey, London and Sydney, with an associated office in Tokyo. RightNow’s products are available in 17 languages worldwide. For further information visit http://www.rightnow.com/.
email this article