RightAnswers Expands Executive Team with Appointment of Mark Sutter as Vice President of Engineering(email this article)

Clark, NJ – September 23, 2003 – RightAnswers (Company Profile, Past Stories, Case Studies), LLC, a knowledge service provider and the recognized leader in the technical support knowledge base market, today announced that Mark Sutter, Ph.D., has joined the company as Vice President of Engineering. With expertise in developing enterprise search technology, Mr. Sutter will lead all product development initiatives for RightAnswers and help extend the company’s technical leadership. Working with both customers and partners, Mr. Sutter will define, enhance and expand the underlying technology of the RightAnswers’ Knowledge-Pak® product line.

Prior to RightAnswers, Mr. Sutter was with Inktomi Corporation, a leading web search provider. At Inktomi, Mr. Sutter was responsible for quality assurance of Inktomi’s Content Delivery Suite, which centralized the delivery of web content across the Internet. Additionally, he specialized in developing systems to automate processes in highly scalable and parallel search systems.

Mr. Sutter also worked for Verity, Inc. (NASDAQ:VRTY), a recognized leader in the enterprise search market. At Verity, Mr. Sutter designed and implemented enterprise search solutions for managing millions of documents that span multiple web servers deployed across a global network.

"We are a company focused on delivering industry-leading, high performance knowledge and content that drives the problem resolution lifecycle,” commented Jeff Weinstein, President and CEO of RightAnswers. “Mark brings to RightAnswers an important technical dimension that will allow us to readily create deeper integrations with our partners’ products while developing innovative ways of rapidly expanding the world of knowledge we deliver to our customers’ desktop. "

Added Mr. Sutter, "RightAnswers is a market leader with great domain expertise. Bringing next-generation technology to their existing library of knowledge is a great opportunity to use my background and experience to help deliver a broad range of knowledge solutions."
Mr. Sutter holds a BS from the University of Washington and received a Ph.D. in physics from the Massachusetts Institute of Technology. He is also a member of Phi Beta Kappa.

About RightAnswers, LLC
      RightAnswers, LLC (www.rightanswers.com) is a Knowledge Service Provider (KSP) and the recognized leader in the technical support knowledge base market. The company pioneered the concept of the Knowledge-Enabled support center by introducing the first commercially available knowledge base in 1991. Since then, RightAnswers’ Knowledge-Pak® brand continues to set the standard for technical support knowledge bases. The company offers hundreds of thousands of solutions to more than 150 off-the-shelf applications, as well as customer-specific knowledge.

      As a Knowledge Service Provider, RightAnswers provides its customers with access to a comprehensive support knowledge base, continuously updated through the company’s unique Knowledge Cycle. The Knowledge Cycle aggregates questions from thousands of support centers around the globe on a regular basis, providing RightAnswers' Knowledge Architects with a steady flow of information about the questions that are most frequently asked. This feedback, coupled with the active authoring of solutions to anticipated problems, delivers an unmatched depth and breadth of knowledge to RightAnswers’ customers. No other organization delivers more accurate, current and relevant content to as many support professionals worldwide as RightAnswers. Ultimately, this allows RightAnswers’ customers to reduce organizational support costs, while radically improving end-user satisfaction.