Clark, NJ – July 31, 2003 – RightAnswers (Company
Profile, Past
Stories, Case
Studies), LLC, a knowledge service provider and the recognized leader in the technical support knowledge base market, today announced an update to its
Knowledge-Paks technical support knowledge bases. The new Knowledge-Pak will include support for Microsoft Office 2003. The Office 2003 Knowledge-Pak will initially
focus on issues with two new Office applications, OneNote and InfoPath. Microsoft is planning to release Office 2003 to manufacturing in August and will launch the products
in October − the Office 2003 Knowledge-Pak will be released simultaneously. Pre-release examples of Knowledge-Pak solutions may currently be viewed on the
RightAnswers home page.
RightAnswers’ Knowledge-Paks contain hundreds of thousands of technical solutions covering more than 150 of the world's most popular desktop computing applications.
Knowledge-Pak content is accessed directly from within a customer’s existing support infrastructure, so support agents can access the answers they need without ever
leaving their current support or knowledge management interface. RightAnswers offers a Support Analyst Library, for use by help desk agents and technicians, and a
separate Self-Service Library, for access by customers and end-users.
Knowledge-Paks are continually updated using information obtained via the Knowledge Cycle, a unique process that ensures that RightAnswers is always creating both
relevant and accurate solutions for its customers.
“By launching the Microsoft Office 2003 Knowledge-Pak simultaneously with Microsoft means that our customer can continue to control support costs and be fully prepared
for any problems their end-users will encounter,” commented Andrew Rawson, Executive Vice President of Marketing and Business Development at RightAnswers. “Our
timely support for Microsoft Office 2003 is consistent with our legacy of providing “day one” support for every Office release since 1997.”
About RightAnswers, LLC
RightAnswers, LLC (www.rightanswers.com) is a Knowledge Service Provider (KSP) and the recognized leader in the technical support knowledge base market. The
company pioneered the concept of the Knowledge-Enabled support center by introducing the first commercially available knowledge base in 1991. Since then,
RightAnswers’ Knowledge-Pak® brand continues to set the standard for technical support knowledge bases. The company offers hundreds of thousands of solutions to
more than 150 off-the-shelf applications, as well as customer- specific knowledge.
RightAnswers partner with support and knowledge management industry leaders including Computer Associates (NYSE: CA), Intuit (NASDAQ: INTU), Remedy
(NYSE: BMC), Primus Knowledge Solutions (NASDAQ: PKSI), SupportSoft (NASDAQ: SPRT), FrontRange Solutions (JSE: FRO), Peregrine (OTC: PRGNQ), ServiceWare
(NASDAQ: SVCW) and other key suppliers.
As a Knowledge Service Provider, RightAnswers provides its customers with access to a comprehensive support knowledge base, continuously updated through the
company’s unique Knowledge Cycle. The Knowledge Cycle aggregates questions from thousands of support centers around the globe on a regular basis, providing
RightAnswers' Knowledge Architects with a steady flow of information about the questions that are most frequently asked. This feedback, coupled with the active authoring
of solutions to anticipated problems, delivers an unmatched depth and breadth of knowledge to RightAnswers’ customers. No other organization delivers more accurate,
current and relevant content to as many support professionals worldwide as RightAnswers. Ultimately, this allows RightAnswers’ customers to reduce organizational support
costs, while radically improving end-user satisfaction.
email this article