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Third Annual "Users Choice Awards" Program AnnouncedCall for Entries Early Bird Deadline: January 31, 2001Stamford CT, December 14, 2000 - Building on the success of the past two years, details about the third annual Users Choice Awards program have been announced. The awards program is a best-of-class recognition for customer management products and services, based on the judgments of the people who actually use them. The awards are sponsored by CUSTOMER Support Management magazine and RealMarket. According to Customer Support Management Editor Katherine Grayson, "The second annual event in October confirmed that people are definitely interested in which solutions are most effective. The fast pace of technology development and implementation in this market creates a dire need for objective information about these products." Gary Lemke, President of RealMarket, added, "given the complexity of most customer management solutions, a test environment cannot be as comprehensive as the actual user installations. With the Users Choice Awards, users are able to share how well the solutions have met expectations, helped improve customer interaction, and provided value to their organization." "The Awards have become a benchmark for professionals who are looking for customer management solutions and who need to make the right choice the first time out," Lemke continued. "With customer management running at internet speed, there's virtually no room for trial and error." The product and services to be judged will compete in major categories within Customer Relationship Management. Categories will include Tools, Applications and Services for Support, Marketing and Sales Automation. Users from around the world have the opportunity to judge products and services via the Internet, on the Users Choice Awards web site (http://www.userschoiceawards.com). Visitors can also view the winners of the 2000 Users Choice Awards on the site. Companies may enter their products or services by visiting http://www.userschoiceawards.com. There is an Early Bird registration period with a reduced registration fee that concludes on January 31, 2001. Companies can still enter their products after that date for a slightly higher fee. About RealMarket RealMarket is a market research and intelligence firm dedicated to helping advance the Customer Relationship Management market through research and education. The company publishes RealMarket Today!, a daily email that covers news and financial information for the CRM industry and reaches over 30,000 readers daily. Additionally, RealMarket produces RealMarket Live!, a weekly webcast "talkshow" featuring discussions with industry leaders on driving topics in customer management. RealMarket Research is headquartered in Indianapolis, Indiana. About CUSTOMER Support Management CUSTOMER Support Management is the only enterprise-level solutions publication written exclusively for senior executives, directors and managers responsible for CRM, from the customer service and eService viewpoint. The publication mails to these individuals at Fortune 1000 companies, the top 5000 contact centers, e-commerce businesses, and other mid-size to large companies. Editorial Contact: Kathleen Lombardo CUSTOMER Support Management 203.358.4306 Kathleen_Lombardo@intertec.com top of page |
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