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Quintus Extends Customer Support Commitment to International MarketsNew United Kingdom Support Operations to be Headed by Support Services VeteranFREMONT, Calif. & READING, England--Nov. 30, 2000--Quintus Corporation, (Nasdaq:QNTS - news), a provider of industry-leading contact center solutions for electronic customer relationship management (eCRM), today announced the extension of its customer support services with the addition of a technical support center to its sales offices in the United Kingdom. Also announced today was the appointment of Paul Bell, support industry veteran, to head the regional operations as Europe, Middle East and Africa (EMEA) Support and Education Services Manager.With the addition of the technical support center in the UK, Quintus is furthering its ability to deliver the highest level of customer service to both direct customers and partners in Germany and the UK, European and Middle East regions, such as Virgin.com, Barclaycard and NCR. ``Being in the business of customer relationship management, we are committed to providing our customers and partners with the same high-quality services we help them deliver,'' said Paul Bartlett, acting chief executive officer of Quintus Corporation. ``Paul brings the experience and perspective necessary to successfully cater to our users' needs.'' Mr. Bell joins Quintus to oversee operations at the new technical service center and working with Quintus business partners abroad, such as Siebel Systems, the world's leading supplier of eBusiness application software. Bell will work with Siebel qualified staff to offer Siebel support to the EMEA region. Prior to Quintus, Bell was support manager for the predictive dialing and workflow products at Avaya, United Kingdom. ``With the opening of the new United Kingdom technical support center, Quintus is responding to the shift toward global business,'' said Paul Bell, EMEA support and education services manager for Quintus Corporation. ``With support staff available in local European time zones, Quintus can address the needs of our international customers using eContact(TM) Suite and our corporate partners during their business day.'' Quintus' eContact Suite The Quintus eContact Suite is a portfolio of integrated software products that provides a company with greater knowledge of its customers, resulting in increased sales opportunities and lower overall support costs. Quintus eContact provides powerful personalization, routing, management, and reporting for every customer interaction across multiple communication channels, including the Internet, email, and telephone. Quintus eContact includes market-leading CRM applications, email management, web-based eService, and computer telephony integration (CTI), all integrated within a scalable and flexible customer management environment. With Quintus eContact, companies can deliver consistently high levels of service at all points of contact -- whenever and however the customer demands. About Quintus Corporation Quintus Corporation (Nasdaq:QNTS - news) provides a comprehensive electronic customer relationship management (eCRM) solution that enables companies to increase revenue potential by improving customer satisfaction and loyalty. A technology innovator, Quintus offers products that manage all customer interactions, such as customer orders, inquiries and service requests, and allow delivery of consistent customer service across multiple communication channels, including the Internet, e-mail and telephone. Quintus is based in Fremont, Calif., with additional offices throughout North America, Europe and Asia. For more information, call 800/337-8941, e-mail sales@quintus.com or access via the Internet at http://www.quintus.com The statements contained in this press release that are not purely historical are forward-looking statements within the meaning of Section 21E of the Securities and Exchange Act of 1934, including statements regarding Quintus Corporation's expectations, intentions and strategies for product implementations, service and support and its other expectations, intentions and strategies regarding the future. Quintus Corporation's actual results and the timing of certain events may differ materially from the results discussed in the forward-looking statements due to a variety of factors including, among others, risks and uncertainties related to implementing service and support on a multinational basis and reliance upon and coordination with partners to provide products and services. For a discussion of these and other factors that may cause our actual results to differ materially from our forward-looking statements, we refer you to the periodic reports and other documents we file from time to time with the Securities and Exchange Commission. Note to Editors: Quintus eContact is a trademark and Quintus is a registered trademark of Quintus Corporation. All other product and company names mentioned are the property of their respective owners Editorial Contact: Brian Seitz 415-677-0271 bseitz@fitzgerald.com top of page |
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