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Quintus Corporation Partners With eSupportNow to Provide Internet-Based Electronic Customer Relationship ManagementFREMONT, Calif. & BOSTON--Sept. 14, 2000--Quintus Corporation, (Nasdaq:QNTS), a provider of industry-leading contact center solutions for electronic customer relationship management (eCRM), and eSupportNow, the leading provider of online customer care solutions, today announced a strategic partnership and joint marketing agreement.Under the agreement, eSupportNow will provide the Quintus eContact(TM) Suite of eCRM software through its hosted ASP site and outsourcing services enabling companies to communicate consistently and efficiently over multiple communications channels, including Web chat and collaboration, email and voice-over-IP, as well as through traditional telephone interaction. In assisting its clients to generate loyalty among customers, eSupportNow will offer Quintus' eContact Suite to its customers in conjunction with its outsourced agent and professional services, so growing e-commerce companies can leverage premier eCRM resources without the time and costly expenses associated with creating in-house contact center support. ``Time and time again, we're seeing that with excellent service, customers are more willing to make purchases, and they keep returning. The Internet makes it very easy for them to jump to a competitor's site over one bad experience,'' said Renan Levy, president and chief executive officer of eSupportNow. ``Our partnership with Quintus is another step in eSupportNow's commitment to leadership, innovation and new technologies by providing direct, real-time customer support. The Quintus eContact Suite enables us to offer fully integrated, multi-channel customer service and support, allowing our customers to focus on core competencies and improve their bottom line.'' In addition to eSupportNow offering the Quintus eContact Suite to its customers, the partnership creates a joint referral process in which the companies will work closely together to provide the best solution for each individual company's business needs. ``The race to achieve competitive advantage through premium customer service is driving more companies to outsource various applications,'' said Paul Bartlett, Quintus chief operating officer. ``By adding eSupportNow's ASP infrastructure, Quintus is able to provide our customers greater latitude in outsourcing elements of their sales, support and marketing operations.'' About Quintus Quintus Corporation (Nasdaq:QNTS) provides a comprehensive electronic customer relationship management (eCRM) solution to manage customer interactions, such as customer orders, inquiries and service requests, and deliver consistent customer service across multiple communication channels, including the Internet, email and telephone. The Quintus eContact software suite includes applications that address the needs of customer service representatives and agents in sales and service, consumer relations, technical support, and human resources centers and a routing engine to manage customer interactions. Quintus eContact enables companies to handle high volumes of customer interactions and leverage opportunities to sell additional products and services to their customers. Quintus is based in Fremont, Calif. For more information about Quintus, call 800/337-8941, email sales@quintus.com or access the World Wide Web at www.quintus.com . About eSupportNow Founded in 1998 and headquartered in Boston, Massachusetts, eSupportNow (www.esupportnow.com ), is the leading provider of online customer care solutions. eSupportNow offers its client-partners strategic outsourcing, ASP and professional services designed to meet the customer relationship management needs of today's digital businesses. The company specializes in supporting Internet-based communication channels including live text chat, email VoIP, web call-back, self-help, advanced teleservices and extensive analytical reporting capabilities. eSupportNow, a spin-off of The Cross Country Group, received $11.5 million in funding from Atlas and Polaris Venture Partners in February 2000. The statements contained in this press release that are not purely historical are forward-looking statements within the meaning of Section 21E of the Securities and Exchange Act of 1934, including statements regarding Quintus Corporation's expectations, beliefs, hopes, intentions or strategies regarding the future. Forward-looking statements include statements regarding future sales and product implementations. Quintus Corporation's actual results and the timing of certain events may differ significantly from the results discussed in the forward-looking statements. eContact and eContact Web are trademarks and Quintus is a registered trademark of Quintus Corporation. All other product and company names mentioned are the property of their respective owners. Editorial Contact: Dana Dye Quintus Corporation 510/624-8750 dana.dye@quintus.com top of page |
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