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Primus Knowledge Solutions Announces eServer 5.1, An Advanced Knowledgebase Solution With Expanded Web Self-Service Features

Product Features Enhanced Scalability, New Authoring Modules and the Ability to Deliver Web Self Service Answers From More Than 225 File Formats Including HTML and PDF

SEATTLE--Dec. 10, 2001-- Primus Knowledge Solutions, Inc. (Nasdaq:PKSI - news), a leading provider of knowledge application software for customer contact centers and portals, today announced the availability of Primus® eServer 5.1, an enhanced version of Primus' popular knowledgebase software.

eServer 5.1 features enhanced scalability, new authoring modules and a single interface for delivering training, product, HR, and sales and service information to specified audiences, including employees, partners and clients via assisted and/or Web self-service channels.

Primus eServer 5.1 allows customers to deliver answers from both a formal knowledgebase and available enterprise content from 225+ formats, including HTML, PDF, Word Processor and text files residing in single or multiple servers or within another vendor's search engine. Primus customers have the option of purchasing eServer 5.1 with or without Web self-service capabilties. In addition, eServer 5.1 can be purchased with two new modules for assisted seeding and attachment management. eServer 5.1 supports IBM DB2 7.2, Sun Solaris 8, Microsoft SQL Server 2000 SPI, Netscape iPlanet Web Server 4.1 SP 8 for Solaris, Netscape Navigator 4.77 and Microsoft Internet Explorer 5.5.

``Primus has created eServer 5.1 to meet specific needs within today's marketplace,'' said Primus Product Development and Engineering Vice President Jacek Sadkowski. ``The current trend is to manage knowledge assets in such a way that enterprise employees, partners and customers have the correct, specific information they need to be successful. Just as important, companies want to know immediately when there is an information gap, an emerging challenge or opportunity so they can take appropriate action. It's a competitive necessity.''

eServer 5.1 features:

Enhanced scalability and performance for Web servers.
New authoring modules available for assisted seeding and attachment management.
Ability to access information from both a formal database and available enterprise content in more than 225 formats including HTML and PDF files.
Additional eServer 5.1 Web self-service features include:

In-depth feedback and reporting capabilities to help businesses gain insight into customer needs, improve Website content, and respond quickly with specific answers.
Primus' Preferred Answer functionality providing specific, pre-determined answers to frequently asked questions.
About Primus Knowledge Solutions

Primus Knowledge Solutions provides knowledge application software that enables companies and their customers to access the information they need, easily and on demand. Primus® software delivers the ability to capture and share knowledge to optimize employee productivity, improve the customer service experience and enable a rapid return on investment (ROI). Primus has approximately 200 customers worldwide including such industry leaders as 3Com, 3M, The Boeing Company, Compaq Computer Corp., Ericsson, Inc., Fujitsu Limited, Inc., Genuity, Motorola and Novell. Based in Seattle, Primus has offices throughout the United States, and in Europe and Japan. For more information, visit www.primus.com or call 206-834-8100.

Primus, Primus Answer Engine, Primus eServer, Primus eSupport, and Primus Interchange are registered trademarks or service marks of Primus Knowledge Solutions, Inc. Other products and company names mentioned in this press release may be the trademarks of their respective owners. Any statements, expectations and assumptions contained in this press release that do not describe historical facts, such as statements about the integration, performance, use, and deployment of Primus products and the anticipated results constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. There is no guarantee that these results will actually occur or that this alliance relationship will provide future revenues. Any forward-looking statements contained in this release are based on current expectations, are not guarantees of future performance, and are subject to a number of risks and uncertainties. Factors that could cause actual results to differ materially from current expectations include the following: difficulties encountered in the integration, deployment, or implementation of the Primus products and customer's systems; failure in the customer's widespread adoption and use of the Primus products; quality of the customer's database of solutions; fluctuations in customer demand; use of the Web as a delivery vehicle for customer support or eCRM solutions; risk resulting from new product introductions and customer acceptance of new products; rapid technological change; the risks associated with competition and the rapid consolidation of competitors; continued growth in the use of the Internet; the ability of Primus to manage its growth and integration efforts and the ability of Primus to compete successfully in the future, as well as other risks identified in Primus' Securities and Exchange Commission filings, including but not limited to those appearing under the caption ``Factors Affecting our Future Operating Results'' in the Primus' Report on 10-K filed on March 26, 2001 and Primus' 10-Qs filed on May 2, 2001, August 14, 2001 and Novemer 14, 2001. The extent of return on investment of Primus products is specific to our customer's experience.


 
Editorial Contact:
Kate Ord
Primus Knowledge Solutions Inc.
(206) 834-8438
kord@primus.com
 
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