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Primus Software Extends dynamicsoft's Customer Service StrategySEATTLE-- a leading provider of knowledge-enabled software that drives customer satisfaction, today announced that it has added dynamicsoft® Inc. to its customer base of industry leading business-to-business organizations.dynamicsoft, a leading infrastructure solutions provider for next-generation communications networks, is developing an innovative customer support and service solution using Primus software. dynamicsoft plans to deploy Primus® eServer and Primus® eSupport across its organization, including customer service and support, product development, engineering, human resources, marketing, information systems, business development and sales. Matt McCabe, dynamicsoft's director of customer service, will deliver a keynote presentation at Primus' Customer-to-Customer conference in Burlingame, Calif., which concludes today. McCabe will outline how dynamicsoft, using Primus tools, is creating a new customer service and support model based on sharing information freely and removing the traditional barriers between customer support and product development organizations. Primus® eServer offers advanced knowledgebase technology through the Primus® Associative Search Engine and will provide dynamicsoft the ability to deliver fast, reliable answers to users and capture information for future use. The company already has more than 70% of its employees using Primus eServer to seed its knowledgebase and plans to extend the software to its customers and partners so they can collaborate to frame shared solutions. ``In our experience, Primus software is easy to use, install and implement and is helping our organization create an invaluable knowledge repository that benefits our employees and customers,'' said McCabe. ``dynamicsoft is creating a new model for customer support based on sharing critical knowledge throughout our company and with our customers, and Primus is a key component of our strategy.'' Norman Guadagno, vice president of worldwide marketing at Primus, said, ``dynamicsoft understands the true value of shared information and is leveraging it across the entire organization to enhance its customer service capabilities and offerings. In today's changing economy, companies will succeed if they have a thorough understanding of their products and are able to use that knowledge to better service their customers.'' About dynamicsoft Inc. dynamicsoft Inc. is a leading provider of Internet infrastructure solutions for deploying next-generation communications services. Guided by its vision of transforming how the world communicates, dynamicsoft offers open, scalable solutions that enable communications service providers to rapidly create and deliver compelling, differentiated services, applications and networking solutions for their customers. dynamicsoft has won several industry awards for its solutions, including ``Product of the Year'' awards from both Communications Solutions and Internet Telephony magazines. dynamicsoft can be reached at http://www.dynamicsoft.com About Primus Primus is a leading provider of knowledge-enabled software that empowers CRM implementations and helps drive customer satisfaction for Global 2000 companies. The Primus® Associative Search Engine delivers powerful search, retrieval, and authoring capabilities that enhance traditional CRM implementations with the power of knowledge in context. Primus has more than 150 customers worldwide, including such industry leaders as 3Com, 3M, Compaq Computer Corp., The Boeing Company, PSInet Inc., Bell Helicopter Textron, Gulfstream Aerospace, Ericsson, Inc., Fujitsu Limited, Inc., GTE Internetworking, Motorola, and Novell. Based in Seattle, Primus has offices throughout the United States, and in Europe and Japan. For more information, visit Primus on the Web at http://www.primus.com or call 206/292-1000. Primus, Primus eServer, and Primus eSupport are registered trademarks or service marks of Primus Knowledge Solutions, Inc. Other products and company names mentioned in this press release may be the trademarks of their respective owners. Any statements, expectations and assumptions contained in this press release that do not describe historical facts, such as statements about the implementation, use and performance of Primus products and the anticipated results constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. There is no guarantee that these results will actually occur or that this customer relationship will provide future revenues. Any forward-looking statements contained in this release are based on current expectations, are not guarantees of future performance, and are subject to a number of risks and uncertainties. Factors that could cause actual results to differ materially from current expectations include the following: difficulties encountered in the integration, deployment, or implementation of the Primus products and customer's systems; failure in the customer's widespread adoption and use of the Primus products; quality of the customer's database of solutions; fluctuations in customer demand; use of the Web as a delivery vehicle for customer support solutions; risk resulting from new product introductions and customer acceptance of new products; rapid technological change; the risks associated with competition and the rapid consolidation of competitors; continued growth in the use of the Internet; the ability of Primus to manage its growth and integration efforts and the ability of Primus to compete successfully in the future, as well as other risks identified in Primus' Securities and Exchange Commission filings, including but not limited to those appearing under the caption ``Factors Affecting our Future Operating Results'' in the Primus' Report on 10-K filed on March 23, 2000 and Primus' 10-Q filed on August 14, 2000. Editorial Contact: Kristin Roberge KVO Public Relations 503/721-4258 kristin_roberge@kvo.com top of page |
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