|
Press Release |
|||
|
Primus Software Selected by CompuCom to Expand Internet Support Services and Client Communication ChannelsSEATTLE--Oct. 23, 2000--Primus (Nasdaq:PKSI - news), a leading provider of knowledge-enabled software that drives customer satisfaction, today announced that CompuCom Systems, Inc., a leading digital infrastructure solutions provider, will use Primus software to enable service providers as well as end-users to solve technical problems via the Internet.CompuCom provides outsourcing and systems integration solutions that enable Fortune 1000 and high-growth companies to simplify the selection, integration and cost-effective management of the IT infrastructure for business advantage. A key component of its workplace outsourcing portfolio, help desk outsourcing, relies heavily on CompuCom's ability to resolve end users' technical support issues efficiently. Integrating Primus software with CompuCom's problem management system enables service representatives to rapidly locate applicable information needed to effectively address technical requests. ``We selected Primus' software based on its advanced problem-solving capabilities, architecture and technology. In addition, the Primus solution was the unanimous choice of a select group of our frontline analysts -- the people who work most directly with the technology and our clients,'' said John McKenna, senior vice president of outsourcing services for CompuCom. ``The Primus solution benefits both clients and our internal support analysts, allowing us to meet the growing need for communication and information delivery via multiple channels.'' CompuCom will implement Primus® eServer and Primus® eSupport to effectively manage all points of client support activity by providing self-service and assisted service via the Internet. This Web-based client support is powered by Primus' sophisticated solution- centered knowledgebase and will provide service representatives and end-users alike with fast access to solutions through multiple channels -- Web, email, chat, voice. The CompuCom knowledgebase will be able to incorporate solutions initiated by CompuCom as well as its clients. Safeco, a mutual client of both CompuCom and Primus, will provide its solution knowledge to service representatives at both companies providing the ability to author new solutions that can be used to resolve similar problems in the future. ``True customer service in the New Economy is built around every single contact point between a business and a customer,'' said Norman Guadagno, vice president of worldwide marketing at Primus. ``As a leader in workplace outsourcing, CompuCom recognizes the advantages gained by early adoption and integration of knowledge-enabled solutions, and selected Primus for its innovative, scalable software offerings.'' About CompuCom Systems, Inc. CompuCom Systems, Inc., headquartered in Dallas, Texas, provides people, process and technology to deliver digital infrastructure solutions that optimize E-business and enterprise applications. CompuCom provides outsourcing and systems integration services for Fortune 1000 and rapid growth companies to simplify the selection, integration and cost-effective management of the IT infrastructure for business advantage. CompuCom is a Safeguard Scientifics (NYSE:SFE - news) partner company and is accessible via the Internet at www.compucom.com. About Primus Primus is a leading provider of knowledge-enabled software that empowers CRM implementations and drives customer satisfaction for Global 2000 companies. The Primus® Associative Search Engine delivers powerful search, retrieval, and authoring capabilities that enhance traditional CRM implementations with the power of knowledge in context. Primus has more than 150 customers worldwide, including such industry leaders as 3Com, 3M, Compaq Computer Corp., The Boeing Company, PSInet Inc., Bell Helicopter Textron, Gulfstream Aerospace, Ericsson, Inc., Fujitsu Limited, Inc., GTE Internetworking, Motorola, and Novell. Based in Seattle, Primus has offices throughout the United States, and in Europe and Japan. For more information, visit Primus on the Web at http://www.primus.com or call 206/292-1000. Any statements, expectations and assumptions contained in this press release that do not describe historical facts, such as statements about the integration, performance, use, and deployment of Primus products and the anticipated results constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. There is no guarantee that these results will actually occur or that this customer relationship will provide future revenues. Any forward-looking statement contained in this release are based on current expectations, are not guarantees of future performance, and are subject to a number of risks and uncertainties. Factors that could cause actual results to differ materially from current expectations include the following: difficulties encountered in the integration, deployment, or implementation of the Primus products and customer's systems; failure in the customer's widespread adoption and use of the Primus products; quality of the customer's database of solutions; fluctuations in customer demand; use of the Web as a delivery vehicle for customer support (or eCRM) solutions; risk resulting from new product introductions and customer acceptance of new products; rapid technological change; the risks associated with competition and the rapid consolidation of competitors; continued growth in the use of the Internet; the ability of Primus to manage its growth and integration efforts and the ability of Primus to compete successfully in the future, as well as other risks identified in Primus' Securities and Exchange Commission filings, including but not limited to those appearing under the caption ``Factors Affecting our Future Operating Results'' in the Primus' Report on 10-K filed on March 23, 2000 and Primus' 10-Q filed on August 14, 2000. Editorial Contact: Kristin Roberge KVO Public Relations 503/721-4258 kristin_roberge@kvo.com top of page |
|||