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Primus Knowledge Solutions and Lionbridge Announce Multilingual Customer Care Web Seminar: “How Knowledge Management Drives Cost Savings for Global Customers”SEATTLE and WALTHAM, Mass.—October 21, 2002—Primus Knowledge Solutions (Nasdaq: PKSI), and Lionbridge Technologies (Nasdaq: LIOX) today announced a multilingual customer care Web seminar titled, “How Knowledge Management Drives Cost Savings for Global Customers.” The Web conference will be held on Wednesday, November 6 at 10 a.m. Pacific Standard Time.To register and learn more about this free Web seminar, go to: http://www.primus.com/seminar/seminar.asp. The seminar will highlight how businesses that are supporting customers across multiple geographies can increase customer satisfaction and reduce overall support costs by effectively managing multilingual content. David Ridout, vice president of marketing and business development for Primus, and Robin Lloyd, vice president of marketing and channel development at Lionbridge, will discuss the complexities of managing international support environments and effective and efficient means to share knowledge and drive down costs for global support. Participants of the seminar will learn how to: Enhance ROI on knowledge management investments, while minimizing up front costs and deployment cycles. Structure people, process and technology resources to most effectively manage multilingual content. Extend Primus knowledge solutions to manage both translation outsourcing and the multilingual content that results. Additionally, participants will learn how to leverage technology and business process improvements to increase efficiencies while enhancing international customer support. About Primus Knowledge Solutions For more than a decade, Primus® (Nasdaq: PKSI) has provided knowledge management software solutions that help companies define, meet, and exceed the productivity and quality goals of their contact centers, help desks, and Web self-service environments. Businesses around the world use Primus software to increase customer satisfaction, improve employee efficiency, and lower operating costs. Primus customers include such industry leaders as 3Com, The 3M Company, Airbus, The Boeing Company, Compaq Computer Corp., EMC, Enterasys, Ericsson, Inc., Fujitsu Limited, Inc., IBM, Motorola, Novell, T-Mobile, and VeriSign. For more information, visit www.primus.com. About Lionbridge Lionbridge Technologies, Inc. provides solutions for worldwide deployment of technology and content to global 2000 companies in the technology, life sciences and financial services industries. Lionbridge testing and compatibility services, globalization solutions and multilingual content management technologies help clients reduce cost, speed time to market and ensure the integrity of global brands. Based in Waltham, Mass., Lionbridge maintains facilities in Ireland, The Netherlands, France, Germany, China, South Korea, Japan, Brazil and the United States. To learn more, visit www.lionbridge.com. Primus, Primus Knowledge Solutions, Primus Answer Engine, Primus eServer, Primus eSupport and Primus eServer iView are registered trademarks or service marks of Primus Knowledge Solutions, Inc. Other products and company names mentioned in this press release may be the trademarks of their respective owners. Any statements, expectations and assumptions contained in this press release that do not describe historical facts, such as statements about the integration, performance, use, and deployment of Primus products and the anticipated results constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. There is no guarantee that these results will actually occur. Any forward-looking statements contained in this release are based on current expectations, are not guarantees of future performance, and are subject to a number of risks and uncertainties. Factors that could cause actual results to differ materially from current expectations include the following: difficulties encountered in the integration, deployment, or implementation of the Primus products and customer's systems; failure in the customer's widespread adoption and use of the Primus products; quality of the customer's database of solutions; fluctuations in customer demand; use of the Web as a delivery vehicle for customer support or eCRM solutions; risk resulting from new product introductions and customer acceptance of new products; rapid technological change; the risks associated with competition and the rapid consolidation of competitors; continued growth in the use of the Internet; the ability of Primus to manage its growth and integration efforts and the ability of Primus to compete successfully in the future, as well as other risks identified in Primus' Securities and Exchange Commission filings, including but not limited to those appearing under the caption "Factors Affecting our Future Operating Results" in Primus' Report on 10-K filed in March of 2002 and Primus’ 10Q filed in August of 2002 . The extent of return on investment of Primus products is specific to our customer's experience. Editorial Contact: Kristin Treat Fleishman-Hillard Seattle on behalf of Primus 425.894.8710 treatk@fleishman.com top of page |
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