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Primus Knowledge Solutions Announces Partnership with Compaq-- Primus Enhances Compaq’s Customer Relationship Management Solution --SEATTLE, WA –October 15, 2001 – Primus Knowledge Solutions (Nasdaq: PKSI), a leading provider of knowledge application software, today announced an alliance with Compaq Global Services to re-sell Primus eServer and eSupport to Compaq’s customers worldwide. Compaq also will distribute Primus applications through its extensive value-added reseller channels.Compaq will bundle Primus eServer and eSupport into its Power Pack Help Desk solution. Power Pack is a “pre-customized,” fixed-price bundle of software and services designed to get a company’s IT Help Desk solution up and running quickly, ensuring the solution is flexible enough to grow in step with the company’s business. “Primus products will help improve the effectiveness of Compaq’s Power Pack by offering advanced knowledgebase technology and a superior Web-based, self- service tool,” said David Ridout, Primus Vice President, Business Development. “Our global alliance with Compaq -- who have 200 call centers deployed and managed for their major customers -- is a natural extension for the solutions that Primus provides in multiple industry verticals.” Under terms of the agreement, Compaq will re-sell packaged Primus professional services offerings to customers and provide installation services as well as re-sell first year support and maintenance with the sale of Primus software. In addition, Primus will provide training for Compaq employees on implementing Primus applications within key regional areas of Compaq’s Global Services team. Primus® eServer is Primus’foundation product and offers advanced knowledgebase technology through the Primus® Associative Search Engine, workflow management, open APIs and the ability to deliver fast, reliable answers to users, and to capture that information for future use by the company. Primus® eSupport provides a completely Web-based front end for customer self-service and access to support solutions. Through the use of Primus eSupport, companies have the capability to lower the cost of support and increase customer satisfaction, resulting in high ROI and improved efficiency and effectiveness. About Primus Knowledge Solutions Primus Knowledge Solutions provides knowledge application software that enables companies and their customers to access the information they need, easily and on demand. Primus® software delivers the ability to capture and share knowledge to optimize employee productivity, improve the customer service experience, and enable a rapid return on investment (ROI). Primus has more than 200 customers worldwide, including such industry leaders as 3Com, 3M, The Boeing Company, Compaq Computer Corp., Ericsson, Inc., Fujitsu Limited, Inc., Genuity, Motorola and Novell. Based in Seattle, Primus has offices throughout the United States, and in Europe and Japan. For more information, visit www.primus.com or call 206-834-8100. Primus, Primus Answer Engine, Primus eServer, and Primus eSupport, Primus Interchange are registered trademarks or service marks of Primus Knowledge Solutions, Inc. Other products and company names mentioned in this press release may be the trademarks of their respective owners. Any statements, expectations and assumptions contained in this press release that do not describe historical facts, such as statements about the integration, performance, use, and deployment of Primus products and the anticipated results constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. There is no guarantee that these results will actually occur or that this alliance relationship and planned integration will provide future revenues. Any forward-looking statement contained in this release are based on current expectations, are not guarantees of future performance, and are subject to a number of risks and uncertainties. Factors that could cause actual results to differ materially from current expectations include the following: difficulties encountered in the integration, deployment, or implementation of the Primus products and customer’s systems; failure in the customer’s widespread adoption and use of the Primus products; quality of the customer’s database of solutions; fluctuations in customer demand; use of the Web as a delivery vehicle for customer support or eCRM solutions; risk resulting from new product introductions and customer acceptance of new products; rapid technological change; the risks associated with competition and the rapid consolidation of competitors; continued growth in the use of the Internet; the ability of Primus to manage its growth and integration efforts and the ability of Primus to compete successfully in the future, as well as other risks identified in Primus' Securities and Exchange Commission filings, including but not limited to those appearing under the caption “Factors Affecting our Future Operating Results” in the Primus' Report on 10-K filed on March 26, 2001 and Primus’ 10-Q filed on May 2, 2001 and on August 14, 2001. The extent of return on investment of Primus products is specific to our customer’s experience. Editorial Contact: Christine Loddeke Primus Knowledge Solutions Inc. 206-322-1167 christinel@owenmedia.com top of page |
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