Primus Knowledge Solutions Announces Free Live Web Event “At your service: The Best of the Best” (email this article)

SEATTLE—October 8, 2003—Primus Knowledge Solutions (Company Profile, Past Stories, Case Studies) (Nasdaq: PKSI) today announced a Web event, titled, “At your service: The Best of the Best.”  The event will be held on Thursday, October 16, at 11 a.m. Pacific Time. To register and learn more about this free Web seminar, go to:
http://destinationcrm.com/webevents/primus/16oct2003

“At your service: The Best of the Best” will highlight current trends in Web self-service, call center service, and help desk service, and feature the 2003 Primus Luminary Award winners—three companies that are offering exceptional service in these areas.  Michael Brochu, CEO of Primus, will moderate the discussion, featuring the following presenters:  

The judges:

•       Esteban Kolsky, research director, Gartner, Inc.
•       Bill Rose, CEO, Service & Support Professionals Assoc. (SSPA)
•       Greg Oxton, executive director, Consortium for Service Innovation

The winners:

•       Best Web Self-Service, Lexmark International
•       Best Call Center Service, MAPICS, Inc.
•       Best Help Desk Service, Microsoft Corp.

Primus created the inaugural Primus Luminary Awards in conjunction with National Customer Service Week in October to recognize organizations that provide stellar customer service.  The awards program was open to companies with annual sales of $100 million and above. All companies must have submitted documentation that demonstrated results were achieved and specific criteria met.  The panel of judges then reviewed the entries and selected the winners.

About Primus Knowledge Solutions, Inc.
Founded in 1986, Primus Knowledge Solutions (Nasdaq: PKSI) develops award-winning software solutions that power self-service to assisted service offerings for mid-market and Global 2000 organizations. Primus knowledge sharing software is used today in call centers, help desks, and Web self-service environments to increase customer satisfaction, improve employee efficiency, and lower operating costs. Primus continues to receive industry accolades for its robust product suite. In 2003 alone, Primus received the STAR Award for "Best Support Technology Vendor" from the Service & Support Professionals Association (SSPA), was recognized for its trend-setting products and named one of the "100 Companies that Matter in Knowledge Management" by KMWorld magazine, and received the 2003 CRM Excellence Award from the editors of Customer Interaction Solutions magazine. Global organizations such as 3Com, Airbus, The Boeing Company, CompuCom, EMC, Ericsson, Inc., Fujitsu Limited, Inc., IBM, Eastman Kodak Co., Motorola, and T-Mobile rely on Primus technology to enhance their customer service and support initiatives. Visit www.primus.com for more information.

Primus, Primus Knowledge Solutions, Primus Answer Engine, Primus eServer, Primus eSupport and Primus eServer iView are registered trademarks or service marks of Primus Knowledge Solutions, Inc. Other products and company names mentioned in this press release may be the trademarks of their respective owners.
Any statements, expectations and assumptions contained in this press release that do not describe historical facts, such as statements about the integration, performance, use, and deployment of Primus products and the anticipated results constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. There is no guarantee that these results will actually occur. Any forward-looking statements contained in this release are based on current expectations, are not guarantees of future performance, and are subject to a number of risks and uncertainties. Factors that could cause actual results to differ materially from current expectations include the following: difficulties encountered in the integration, deployment, or implementation of the Primus products and customer's systems; failure in the customer's widespread adoption and use of the Primus products; quality of the customer's database of solutions; fluctuations in customer demand; use of the Web as a delivery vehicle for customer support or eCRM solutions; risk resulting from new product introductions and customer acceptance of new products; rapid technological change; the risks associated with competition and the rapid consolidation of competitors; continued growth in the use of the Internet; the ability of Primus to manage its growth and integration efforts and the ability of Primus to compete successfully in the future, as well as other risks identified in Primus' Securities and Exchange Commission filings, including but not limited to those appearing under the caption "Factors Affecting our Future Operating Results" in  Primus' Report on 10-K filed in March of 2003 and Forms 10-Q filed in May and August of 2003. The extent of return on investment of Primus products is specific to our customer's experience.