SEATTLE—September 30, 2003—Primus Knowledge Solutions (Company
Profile, Past
Stories, Case
Studies) (Nasdaq: PKSI) today announced that the company received the 2003 STAR Award for “Best Support Technology Vendor” from the Service &
Support Professionals Association (SSPA), the leading industry association for IT support professionals.
The SSPA announced the winners of the 14th annual STAR Awards last night from the SSPA Conference@Savannah site, where professionals and industry experts of the
service and support world are meeting to discuss the future of customer support services. Chosen as the best in what they do, companies delivering technical support for
service and support customers were awarded the highest honors in their industry.
In addition, several Primus customers received STAR Awards for their demonstrated customer service excellence including: EMC Corp. for “Mission Critical Support,” Legato
Systems for “Most Improved,” and CompuCom for “Outsource Support Provider.” CompuCom also received a SSPA STAR Hall of Fame Award which is presented to
companies that have won 5 STAR Awards since the inception of the Awards in 1990.
“Receiving the STAR Award for “Best Support Technology Vendor” is tremendous recognition for Primus, as it continues to validate our product suite and leadership
position,” said Michael Brochu, president and CEO of Primus. “We’re honored to be amongst the best companies in the service and support industry and also would like to
congratulate—EMC, Legato, and CompuCom—for their award-winning organizations.”
About Primus Knowledge Solutions, Inc.
For more than a decade, Primus® (Nasdaq: PKSI) has provided knowledge management software solutions that help companies define, meet, and exceed the
productivity and quality goals of their contact centers, help desks, and Web self-service environments. Businesses around the world use Primus software to increase
customer satisfaction, improve employee efficiency, and lower operating costs. Primus customers include such industry leaders as 3Com, The Boeing Company, Concord
Communications, EMC, Enterasys, Ericsson, Inc., Fujitsu Limited, Inc., IBM, Motorola, and VeriSign. For more information, visit www.primus.com.
Primus, Primus Knowledge Solutions, Primus Answer Engine, Primus eServer, Primus eSupport and Primus eServer iView are registered trademarks or service marks of
Primus Knowledge Solutions, Inc. Other products and company names mentioned in this press release may be the trademarks of their respective owners.
Any statements, expectations and assumptions contained in this press release that do not describe historical facts, such as statements about the integration, performance,
use, and deployment of Primus products and the anticipated results constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act
of 1995. There is no guarantee that these results will actually occur. Any forward-looking statements contained in this release are based on current expectations, are not
guarantees of future performance, and are subject to a number of risks and uncertainties. Factors that could cause actual results to differ materially from current
expectations include the following: difficulties encountered in the integration, deployment, or implementation of the Primus products and customer's systems; failure in the
customer's widespread adoption and use of the Primus products; quality of the customer's database of solutions; fluctuations in customer demand; use of the Web as a
delivery vehicle for customer support or eCRM solutions; risk resulting from new product introductions and customer acceptance of new products; rapid technological
change; the risks associated with competition and the rapid consolidation of competitors; continued growth in the use of the Internet; the ability of Primus to manage its
growth and integration efforts and the ability of Primus to compete successfully in the future, as well as other risks identified in Primus' Securities and Exchange
Commission filings, including but not limited to those appearing under the caption "Factors Affecting our Future Operating Results" in Primus' Report on
10-K filed in March of 2003 and Forms 10-Q filed in May and August of 2003. The extent of return on investment of Primus products is specific to our customer's experience.
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