Primus Knowledge Solutions Named One of the Fastest Growing Technology Companies in Washington State for Fourth Consecutive Year(email this article)

SEATTLE—September 19, 2003—Primus Knowledge Solutions (Company Profile, Past Stories, Case Studies) (Nasdaq: PKSI) has been named to Deloitte & Touche’s prestigious “Technology Fast 50” program for Washington State for the fourth consecutive year.  This program ranks the 50 fastest growing technology companies in the area based on the percentage of growth in fiscal year revenues over five years, from 1998-2002.

“Primus is once again honored to be recognized by Deloitte & Touche as it validates our company’s financial position and our ability to sustain in challenging economic times,” said Michael Brochu, president and CEO, Primus Knowledge Solutions. “Primus continues to be at the forefront of our industry and meets the needs of our customers by developing software solutions that address the entire customer service and support continuum while providing a demonstrated return-on-investment.”

To qualify for the Technology Fast 50, companies must have operating revenues of at least $50,000 in 1998 and $1,000,000 in 2002, must be public or private companies headquartered in North America and be a technology company defined as owning proprietary technology that contributes to a significant portion of the company’s operating revenues (using other companies’ technology in a unique way does not qualify); and/or devoting a significant proportion of revenues to research and development of technology.

“To succeed during prosperous times is one thing; to succeed in adversity is much more challenging, and that’s exactly what Primus and the other Deloitte & Touche Technology Fast 50 winners continue to do,” said Larry Hile, technology, media, and telecommunications, partner of the Seattle Deloitte & Touche practice. “We applaud Primus for being named to the Fast 50 list for the last four years and the company’s tremendous accomplishments including maintaining and growing its marquee customer base and Primus’ commitment to developing proprietary knowledge management and Web self-service technologies.”

Winners of the 20 regional Technology Fast 50 programs in the United States and Canada are automatically entered in the Deloitte & Touche Technology Fast 500 program, which ranks North America’s top 500 fastest growing technology companies. For more information on Deloitte & Touche Fast 50 or Fast 500 programs visit www.fast500.com.

About Primus Knowledge Solutions, Inc.
For more than a decade, Primus® (Nasdaq: PKSI) has provided knowledge management software solutions that help companies define, meet, and exceed the productivity and quality goals of their contact centers, help desks, and Web self-service environments. Businesses around the world use Primus software to increase customer satisfaction, improve employee efficiency, and lower operating costs. Primus customers include such industry leaders as 3Com, The Boeing Company, Concord Communications, EMC, Enterasys, Ericsson, Inc., Fujitsu Limited, Inc., IBM, Motorola, Novell, and VeriSign. For more information, visit www.primus.com.

Primus, Primus Knowledge Solutions, Primus Answer Engine, Primus eServer, Primus eSupport and Primus eServer iView are registered trademarks or service marks of Primus Knowledge Solutions, Inc. Other products and company names mentioned in this press release may be the trademarks of their respective owners.
Any statements, expectations and assumptions contained in this press release that do not describe historical facts, such as statements about the integration, performance, use, and deployment of Primus products and the anticipated results constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. There is no guarantee that these results will actually occur. Any forward-looking statements contained in this release are based on current expectations, are not guarantees of future performance, and are subject to a number of risks and uncertainties. Factors that could cause actual results to differ materially from current expectations include the following: difficulties encountered in the integration, deployment, or implementation of the Primus products and customer's systems; failure in the customer's widespread adoption and use of the Primus products; quality of the customer's database of solutions; fluctuations in customer demand; use of the Web as a delivery vehicle for customer support or eCRM solutions; risk resulting from new product introductions and customer acceptance of new products; rapid technological change; the risks associated with competition and the rapid consolidation of competitors; continued growth in the use of the Internet; the ability of Primus to manage its growth and integration efforts and the ability of Primus to compete successfully in the future, as well as other risks identified in Primus' Securities and Exchange Commission filings, including but not limited to those appearing under the caption "Factors Affecting our Future Operating Results" in  Primus' Report on 10-K filed in March of 2003 and Forms 10-Q filed in May and August of 2003. The extent of return on investment of Primus products is specific to our customer's experience.
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