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Primus Knowledge Solutions Ranks as one of the World's Largest Software Companies--Recognized by Software Magazine's 20th Annual Software 500SEATTLE—September 17, 2002—Primus Knowledge Solutions (Nasdaq: PKSI) today announced that is has been acknowledged by Software Magazine’s 20th Annual Software 500, a ranking of the world’s foremost software and services providers. Primus ranked in the top fifty percent of all companies and was recognized for the adoption and successful revenue generation of its suite of knowledge management software.The Software 500 provides a comprehensive look at the software industry targeting enterprise IT organizations with software and services and is posted at www.softwaremag.com. The list includes both private and public companies. Rankings are based on total worldwide software and service revenue for 2001. This includes revenue from software licenses, maintenance and support, training, and software-related services and consulting. “Primus continues to deliver on our promise of providing customers with knowledge management software that enhances customer service operations, and fundamentally improves a company’s bottom line,” said David Ridout, vice president of worldwide business development and marketing at Primus. “This ranking is a testament of our success.” Primus offers complete knowledge solutions that enable global companies to deliver quality service by accessing, analyzing and improving information. Primus’ products are widely used by call centers, IT helpdesks, human resources organizations, marketing organizations and eService businesses. The Primus knowledge solution suite includes two primary products, Primus® Answer Engine and Primus® eServer, which are used today by more than 180 companies worldwide. John Desmond, Software Magazine’s editorial director, said, “Although IT spending was slow last year, many software product and service suppliers did do well. Companies who can deliver rapid return on investment for their customers with focused product offerings had better results. CIOs and senior IT managers can peruse this yearly benchmark to see how their product and service partners fared. That’s a valuable service.” About Primus Knowledge Solutions, Inc. Primus® (Nasdaq: PKSI) provides knowledge management solutions to help companies define, meet and exceed the productivity and quality goals of their contact centers, help desks, and Web-interaction environments. Businesses around the world use Primus software to increase customer satisfaction, improve employee efficiency and lower operating costs. Primus clients include such industry leaders as 3Com, 3M, the Boeing Company, Compaq Computer Corp., Enterasys, Ericsson, Inc., Fujitsu Limited, Inc., IBM, Motorola, EMC, Novell, and VeriSign. For more information, visit www.primus.com or call 206-834-8100. Primus, Primus Business Solutions, Primus Answer Engine, Primus eServer, Primus eSupport and Primus eServer iView are registered trademarks or service marks of Primus Knowledge Solutions, Inc. Other products and company names mentioned in this press release may be the trademarks of their respective owners. Any statements, expectations and assumptions contained in this press release that do not describe historical facts, such as statements about the integration, performance, use, and deployment of Primus products and the anticipated results constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. There is no guarantee that these results will actually occur. Any forward-looking statements contained in this release are based on current expectations, are not guarantees of future performance, and are subject to a number of risks and uncertainties. Factors that could cause actual results to differ materially from current expectations include the following: difficulties encountered in the integration, deployment, or implementation of the Primus products and customer's systems; failure in the customer's widespread adoption and use of the Primus products; quality of the customer's database of solutions; fluctuations in customer demand; use of the Web as a delivery vehicle for customer support or eCRM solutions; risk resulting from new product introductions and customer acceptance of new products; rapid technological change; the risks associated with competition and the rapid consolidation of competitors; continued growth in the use of the Internet; the ability of Primus to manage its growth and integration efforts and the ability of Primus to compete successfully in the future, as well as other risks identified in Primus' Securities and Exchange Commission filings, including but not limited to those appearing under the caption "Factors Affecting our Future Operating Results" in Primus' Report on 10-K filed in March of 2002 and Primus’ 10Q filed in August of 2002 . The extent of return on investment of Primus products is specific to our customer's experience. Editorial Contact: Kristin Treat KVO/Fleishman-Hillard 206.283.2624 kristin_treat@kvo.com top of page |
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