SEATTLE—September 8, 2003—Primus Knowledge Solutions (Nasdaq: PKSI) (Company
Profile, Past
Stories, Case
Studies) today announced that KMWorld magazine has recognized the company for its products, highlighting Primus® Answer Engine for its trend-
setting ability to provide direct, relevant answers to natural language questions from any type of content.
“With its robust natural language search technology, Primus Answer Engine is definitely a leader in its class and deserves to be recognized as a 2003 Trend-Setting
Product,” said Hugh McKellar, editor-in-chief of KMWorld. “Primus embodies the knowledge management philosophy, and its recent acquisition of Broad Daylight will help
them to continue to drive industry innovation and deliver revolutionary new products to companies looking for assisted-service to self-service technologies.”
Primus Answer Engine helps organizations take full advantage of the valuable content that already exists in corporate documents and databases. Using proprietary natural
language processing, Answer Engine delivers quick, relevant answers to natural language questions by bringing widespread corporate knowledge to support agents,
customers, partners, and employees via the Web. Answer Engine works as a standalone technology for Web-based self-service, or in conjunction with Primus® eServer
knowledgebase.
“Primus is once again pleased to be recognized by KMWorld and to receive another industry affirmation that our products are innovative and trend-setting,” said Michael
Brochu, president and CEO of Primus. “We are committed to our customers and will continue to provide more capabilities and even greater functionality to power our
products to ensure they are the best in the industry.”
Earlier this year, KMWorld named Primus as one of the “100 Companies that Matter in Knowledge Management.”
About Primus Knowledge Solutions, Inc.
For more than a decade, Primus® (Nasdaq: PKSI) has provided knowledge management software solutions that help companies define, meet, and exceed the
productivity and quality goals of their contact centers, help desks, and Web self-service environments. Businesses around the world use Primus software to increase
customer satisfaction, improve employee efficiency, and lower operating costs. Primus customers include such industry leaders as 3Com, The Boeing Company, Concord
Communications, EMC, Enterasys, Ericsson, Inc., Fujitsu Limited, Inc., IBM, Motorola, Novell, and VeriSign. For more information, visit www.primus.com.
Primus, Primus Knowledge Solutions, Primus Answer Engine, Primus eServer, Primus eSupport and Primus eServer iView are registered trademarks or service marks of
Primus Knowledge Solutions, Inc. Other products and company names mentioned in this press release may be the trademarks of their respective owners.
Any statements, expectations and assumptions contained in this press release that do not describe historical facts, such as statements about the integration, performance,
use, and deployment of Primus products and the anticipated results constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act
of 1995. There is no guarantee that these results will actually occur. Any forward-looking statements contained in this release are based on current expectations, are not
guarantees of future performance, and are subject to a number of risks and uncertainties. Factors that could cause actual results to differ materially from current
expectations include the following: difficulties encountered in the integration, deployment, or implementation of the Primus products and customer's systems; failure in the
customer's widespread adoption and use of the Primus products; quality of the customer's database of solutions; fluctuations in customer demand; use of the Web as a
delivery vehicle for customer support or eCRM solutions; risk resulting from new product introductions and customer acceptance of new products; rapid technological
change; the risks associated with competition and the rapid consolidation of competitors; continued growth in the use of the Internet; the ability of Primus to manage its
growth and integration efforts and the ability of Primus to compete successfully in the future, as well as other risks identified in Primus' Securities and Exchange
Commission filings, including but not limited to those appearing under the caption "Factors Affecting our Future Operating Results" in Primus' Report on
10-K filed in March of 2003 and Forms 10-Q filed in May and August of 2003. The extent of return on investment of Primus products is specific to our customer's experience.
email this article