Primus Knowledge Solutions Distinguished by KMWorld Magazine as one of the “100 Companies that Matter in Knowledge Management in 2003”(email this article)

SEATTLE—February 27, 2003—Primus Knowledge Solutions (Nasdaq: PKSI) (Company Profile, Past Stories, Case Studies) today announced that the company was distinguished by KMWorld magazine as one of the “100 Companies that Matter in Knowledge Management in 2003.”  This listing was compiled by the publication’s editorial team and identifies organizations that are leading the way in the knowledge economy.

“Primus embodies the knowledge management philosophy by understanding that KM is an attitude and the umbrella under which other disciplines fall,” said Hugh McKellar, executive editor of KMWorld.  "Primus continues to be one of the technical leaders driving this industry, especially given that its knowledge management software acknowledges and discovers an organization's assets and maximizes their use and reuse in every practical way."

Primus software allows companies to capture and reuse the collective knowledge of their organization—helping them to lower costs, raise capacity and retain customers.   The Primus Knowledge Suite makes the transition from self-service to assisted service seamless.  Today, contact centers strive to have ‘one interaction resolution’ versus ‘one call resolution.’  Primus software enables its customers to achieve this by maintaining their customer information throughout the life cycle of an incident, regardless of the channel, so that problems are resolved more effectively.  

“We are pleased to be acknowledged by KMWorld as an innovator in our space,” said Michael Brochu, president and CEO of Primus.  “Our solid heritage, stellar customer base and proven experience within this industry enables us to provide our customers with KM solutions that fundamentally enhance their customer-service initiatives and improve their bottom-line.”

The Primus Knowledge Suite captures and reports on the customer interaction to enable the organization to improve its knowledge and processes going forward.  The suite is powered by the industry's best-of-breed natural language search technology and includes six software solutions: Primus Answer Engine, Primus Quick Resolve, Primus iView, Primus eSupport, Primus eMail Assist, and Primus Remote Access.  For detailed product information, go to www.primus.com.


About Primus Knowledge Solutions, Inc.
For more than a decade, Primus® (Nasdaq: PKSI) has provided knowledge management software solutions that help companies define, meet, and exceed the productivity and quality goals of their contact centers, help desks, and Web self-service environments. Businesses around the world use Primus software to increase customer satisfaction, improve employee efficiency, and lower operating costs. Primus customers include such industry leaders as 3Com, Airbus, The Boeing Company, Concord Communications, EMC, Enterasys, Ericsson, Inc., Fujitsu Limited, Inc., IBM, Motorola, Novell, T-Mobile, and VeriSign. For more information, visit www.primus.com.

Primus, Primus Knowledge Solutions, Primus Answer Engine, Primus eServer, Primus eSupport and Primus eServer iView are registered trademarks or service marks of Primus Knowledge Solutions, Inc. Other products and company names mentioned in this press release may be the trademarks of their respective owners.

Any statements, expectations and assumptions contained in this press release that do not describe historical facts, such as statements about the integration, performance, use, and deployment of Primus products and the anticipated results constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. There is no guarantee that these results will actually occur. Any forward-looking statements contained in this release are based on current expectations, are not guarantees of future performance, and are subject to a number of risks and uncertainties. Factors that could cause actual results to differ materially from current expectations include the following: difficulties encountered in the integration, deployment, or implementation of the Primus products and customer's systems; failure in the customer's widespread adoption and use of the Primus products; quality of the customer's database of solutions; fluctuations in customer demand; use of the Web as a delivery vehicle for customer support or eCRM solutions; risk resulting from new product introductions and customer acceptance of new products; rapid technological change; the risks associated with competition and the rapid consolidation of competitors; continued growth in the use of the Internet; the ability of Primus to manage its growth and integration efforts and the ability of Primus to compete successfully in the future, as well as other risks identified in Primus' Securities and Exchange Commission filings, including but not limited to those appearing under the caption "Factors Affecting our Future Operating Results" in  Primus' Report on 10-K filed in March  of  2002 and Primus’ Reports on Form 10Q filed in May, August, and November of 2002. The extent of return on investment of Primus products is specific to our customer's experience.