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The Nation's Largest Technology Trade Association Has Raised The Bar On Web-Based Member Services Using Primus Answer EngineThe WSA (formerly Washington Software Alliance) deploys Primus Answer Engine Web self-service and analysis technology on its member WebsiteSEATTLE--(BUSINESS WIRE)--Jan. 22, 2002-- The WSA (formerly Washington Software Alliance) went live with a member Website, www.wsa.orgWSA's members now can receive direct answers to their questions from a storehouse of data residing in more than 225 file formats using Primus® Answer Engine 2.0. Primus Knowledge Solutions, Inc. (Nasdaq:PKSI ``When you represent the lion's share of the largest and most powerful software companies in the world, innovation is key,'' said Kathleen Wilcox, WSA president and CEO. ``WSA has provided excellent resources to the high tech community for more than 18 years and our information reservoirs are deep. We're thrilled that we can now provide our members with online access to more information about key legislation, education, workforce issues and member networking. We also now have the ability to continually monitor information quality, and track emerging issues and trends important to our member base.'' Primus Answer Engine 2.0 is a scalable, easy-to-deploy Web self-service solution designed to improve communication with online audiences such as employees, partners and customers. The product features a high level of answering accuracy and the ability to automatically find answers to questions from existing corporate content in 225 formats (including PDF, HTML, MS Word and text files residing on single or multiple servers or another vendor's search engine). In addition, the product provides in-depth feedback and reporting tools to help organizations improve Web content and gather business intelligence. Editorial Contact: Kate Ord Primus Knowledge Solutions Inc. 206.834.8438 kord@primus.com top of page |
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