Positive Software to Participate in Concerto Software’s Solutions Conference

(DALLAS, TX— June, 20,2002)  )   Positive Software Systems, a provider of enterprise customer interaction data warehouse solutions will participate in the upcoming Concerto Software Solutions Conference on October 6 - 9, 2002 at Disney’s Coronado Beach Resort in Orlando, Fla. The conference is designed to help users of Concerto Software products and services maximize the potential of their current contact center, and make more informed contact center investments in the future

Executive presentations, breakout sessions and tutorials will familiarize users with the latest products and services available from Concerto Software and its partners, and offer tips on optimizing the value of investments in CIM technology.  In addition, special roundtable discussions will provide a forum for contact center professionals to share experiences and best practices with peers.  Industry experts will also be on hand to discuss issues – from the regulatory environment to return on investment analysis – that will have a significant impact on the contact center industry in the coming year. 

“With more than 20 years of contact center expertise, and a corporate culture focused on delivering exceptional value, Concerto Software created this conference to educate, enlighten and empower our customers, ” said James D. Foy, president and CEO of Concerto.  “We have designed a program that addresses an array of critically important topics to help customers ensure their contact center best supports their company’s overall business objectives – today and in the future.”

Exhibitions from key Concerto Software partners will compliment the sessions taking place during the four-day event. Conference attendees will have the opportunity to meet partners.

 For further information regarding the Concerto Software Solutions Conference 2002, or to register for the event, please visit www.concerto.com/www/ConcertoSolutionsConference2002.html.

About Concerto Softwareä

Concerto Software provides contact center solutions that help companies more effectively manage customer interactions via voice, fax, email and the Web. More than 1,100 companies worldwide – including banks, service bureaus, telecommunications firms, utilities and retailers – use Concerto solutions to deliver superior customer service, and to successfully acquire, retain and grow valuable customer relationships. Concerto Software is headquartered in Westford, Massachusetts, with operations across North America, Europe and Asia. For more information, visit www.concerto.com.

About Positive Software Systems

Since 1995, Positive Software has been providing innovative enterprise-wide solutions designed to manage global contact activities, significantly optimizing sales and collections productivity and results.  Positive’s solutions include TeleTrendä for Service Bureaus and sales organizations, LoanForceä for mortgage banking and consumer loan lending, and CollectITä for collections operations.

Each solution is a strategic customer interaction data warehouse, designed to manage all contact efforts from a single server, connecting multiple predictive dialers, contact centers, data hosts and remote agents.  For more information visit www.positivesoftware.com.