Positive Software Systems Launches ContactQ(email this article)

Dallas, TX ­ August 27, 2003 ­ Positive Software Systems (Company Profile, Past Stories, Case Studies), Inc., a Dallas-based provider of software solutions that optimize sales and collection activities for telemarketing companies, service bureaus and enterprise contact centers, today announced the commercial availability of ContactQ, a first-of-its-kind customer interaction data warehouse (CIDW) solution that enables businesses to develop, execute and manage in real time enterprise-wide contact strategies from a single, secure server.

ContactQ seamlessly integrates with customer information management (CIM) systems and multiple hosts, including CRM and other legacy systems, to provide a centralized contact list manager that automates dynamic, real-time delivery of pertinent customer or prospect information to the most appropriate agent at the most appropriate time, thereby maximizing agent productivity and improving the effectiveness of each customer interaction. ContactQ also is an ideal tool for designing and deploying sophisticated contact strategies sent directly to predictive dialers, direct mail vendors and other communication channels.

CitiCapital, a preeminent, U.S.-based commercial finance company with 575,000 customers and branch offices in the U.S., Canada and Europe, is among the first organizations to deploy Positive¹s CIDW technology. William Brewer, CitiCapital senior business analyst, noted that the solution¹s ability to resolve numerous challenges was a key driver in CitiCapital¹s deployment decision.

³Improving agent productivity was a foremost objective, but data security compliance, business continuity assurance and host systems integration also topped the list as we reviewed numerous software offerings available on the market,² said Brewer. ³This solution¹s ability to address all of these challenges made it stand out. With centralized campaign management capability, we can aggregate data from multiple, disparate host systems and present a uniform, simplified interface to our agents, which will drive efficiency gains and increase the effectiveness of our contact activities.²

³ContactQ resolves the most pressing challenges contact centers face today, namely, the need to maximize investment in existing technology by integrating numerous back-end and customer-facing systems, and the need to improve campaign effectiveness and efficiency by managing global contacting strategies in real time across multiple platforms, channels and remote branches from a single, secure location,² said Edward Mandel, Positive Software Systems president and CEO. ³The response to ContactQ has been extremely positive, and we look forward to quickly gaining traction among leading global contact centers as we aggressively market this innovative solution.²

ContactQ for DNC legislation and data security regulations: ContactQ ensures compliance with DNC legislation and data security regulations through its sophisticated campaign management capabilities. One central server with ContactQ¹s dynamic campaign management capabilities can verify the ³Do Not Call² status of names against every state or federal DNC list before any data record is distributed to agents in a customer interaction campaign. And, to safeguard the security and privacy of information, ContactQ stores data behind a security firewall, distributing to the dialer outside the security perimeter only the minimum of non-sensitive data.

About Positive Software Systems
Positive Software Systems provides proven enterprise-wide solutions that improve the efficiency and increase the profitability of sales and collections activities for leading telemarketing companies, service bureaus and enterprise contact centers.

ContactQ, the company¹s flagship product, is a strategic customer interaction data warehouse for managing enterprise wide contact strategies from a single server, connecting multiple predictive dialers, contact centers, data hosts and remote agents. Positive Software Systems markets ContactQ directly to leading contact center enterprises as well as through select, industry-leading channel partners. For more information visit www.positivesoftware.com.