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Studies) Dallas, TX -January 6, 2003 - Positive Software Systems, Inc., a provider of software solutions proven to optimize sales and collection activities for telemarketing companies, service bureaus and enterprise contact centers, announced today that Technology Marketing Corporation (TMC)’s Customer Interaction Solutions magazine (www.cismag.com), named ContactQ‘ as a recipient of a Product of the Year Award for 2003. Customer Interaction Solutions has been the premier publication in the CRM, call center and teleservices industries since 1982.
"Positive Software Systems’ ContactQ is an innovative solution that addresses the growing need for centralized campaign management capability among businesses with geographically dispersed contact center operations. We're proud to reward their hard work and innovation with a Product of the Year Award for 2003," said Rich Tehrani, Customer Interaction Solutions' group editor-in-chief.
ContactQ is a first-of-its-kind customer interaction data warehouse (CIDW) solution that enables businesses to develop, execute and manage in real time enterprise-wide contact strategies from a single, secure server. ContactQ seamlessly integrates with customer information management (CIM) systems and multiple hosts, including CRM and other legacy systems, to provide a centralized contact list manager that automates dynamic, real-time delivery of pertinent customer or prospect information to the most appropriate agent at the most appropriate time, thereby maximizing agent productivity and improving the effectiveness of each customer interaction. ContactQ also is an ideal tool for designing and deploying sophisticated contact strategies sent directly to predictive dialers, direct mail vendors and other communication channels.
ContactQ ensures compliance with DNC legislation and data security regulations through its sophisticated campaign management capabilities. One central server with ContactQ’s dynamic campaign management capabilities can verify the “Do Not Call” status of names against every state or federal DNC list before any data record is distributed to agents in a customer interaction campaign. And, to safeguard the security and privacy of information, ContactQ stores data behind a security firewall, distributing to the dialer outside the security perimeter only the minimum of non-sensitive data.
“Being recognized by a leading publication such as Customer Interaction Solution magazine is strong validation of ContactQ, and the tangible, real-world benefits this solution delivers,” said Edward Mandel, Positive Software Systems president and CEO. “ContactQ is quickly gaining traction among Fortune 100 companies for its ability to optimize outbound sales and collections operations - areas of rich potential for global contact centers. We’re extremely pleased to receive Customer Interaction Solution’s 2003 Product of the Year Award, and we look forward to building on this success as we aggressively market ContactQ in 2004.”
About Positive Software Systems
Positive Software Systems provides proven enterprise-wide solutions that improve the efficiency and increase the profitability of sales and collections activities for leading telemarketing companies, service bureaus and enterprise contact centers.
ContactQ™, the company’s flagship product, is a strategic customer interaction data warehouse for managing enterprise-wide contact strategies from a single, secure, server, connecting multiple predictive dialers, contact centers, data hosts and remote agents. Positive Software Systems markets ContactQ™ directly to leading contact center enterprises as well as through select, industry-leading channel partners. For more information visit www.positivesoftware.com.
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