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Trinity's Real-Time Root Cause and Impact Analysis Adds Value To Peregrine Systems ServiceCenter(TM)

Avesta Expands Professional Services Capability To Include Integration Between Trinity and Peregrine Systems ServiceCenter

ATLANTA, Synergy2000 (Booth #106 and 108), Feb. 2 /PRNewswire/ -- Avesta Technologies®, Inc., a provider of software that manages the infrastructure of e-business, and Peregrine Systems®, Inc. (Nasdaq: PRGN - news), the leading provider of Enterprise Infrastructure Management software and e-Infrastructure solutions, today announced at Synergy2000 the next phase of their technology alliance. Avesta's Professional Services organization is making available to Peregrine customers easier, tighter integration between Avesta's Trinity(TM) and Peregrine Systems ServiceCenter. These integration services will enable customers of ServiceCenter®, the leading consolidated service desk product, to reduce network, system and application downtime and optimize help desk activity even more thoroughly by generating trouble tickets based on real-time, root-cause alarms rather than impact-based alarms.

Trinity integration will provide ServiceCenter analysts with a simple and rapid way to detect a network component failure, pinpoint which component is the root cause of the problem, and identify which users are affected by the resulting reduced service levels. Trinity will even open trouble tickets before service availability is affected based on pre-configured ``warning'' thresholds. Trinity will also facilitate ``what-if'' scenario modeling so technicians can rehearse what to do in case of service disruptions.

In connection with this initiative Eric Kaufman, Trinity Product Manager at Avesta, will be speaking on ``Managing the Infrastructure of e-Business'' on Thursday, February 4th and Friday, February 5th, at Synergy2000. This presentation will delineate the ways in which Peregrine Systems and Avesta work together to deliver real-time service-level modeling and analysis to internal communications networks supporting enterprises, service providers and .com companies.

``Delivery of contracted levels of service is as important within IT organizations as it is to the end users who demand virtually 100% service delivery uptime from these organizations,'' said Kam Saifi, president and CEO of Avesta Technologies, Inc. ``Our association with Peregrine Systems gives us an extra opportunity to demonstrate the value that Trinity brings to Peregrine Systems worldwide customer and partner base. We are thrilled to be a part of Synergy2000 and to have the opportunity to meet other Peregrine Systems partners from around the world.''

``CIOs, IS/IT managers, and others responsible for managing service delivery to internal constituents and external end users must stay on the cutting edge of technologies supporting this activity,'' said Glenn Hewson, director of technology alliances for Peregrine Systems. ``With that in mind, we're pleased to continue our joint development work with Avesta.''

About Peregrine Systems
Peregrine Systems is the leading provider of Infrastructure Management and e-Infrastructure solutions that help ensure the reliability, productivity and cost-effectiveness of the organizational infrastructure. True Infrastructure Management unites the unique disciplines of the Enterprise Service Desk, Asset Management, Facilities Management Fleet Management and e-Business through common shared data. By integrating e-Procurement with total lifecycle asset management, our solutions empower organizations to make better business decisions based upon total cost rather than initial purchase price. In a world moving toward 24-hour global e-commerce, Infrastructure Management is a key to competitive success.

Founded in 1981, Peregrine Systems is headquartered in San Diego, California with offices throughout the United States as well as in the United Kingdom, Belgium, Canada, France, Germany, Denmark, Italy, Japan, Netherlands, Sweden, Australia and Singapore. Peregrine Systems also has alliance partners and distributors located throughout these regions and in Latin America. More information on Peregrine Systems is available on the World Wide Web at http://www.peregrine.com.

About Avesta Technologies, Inc.
Avesta Technologies, Inc. (http://www.avesta.com) is a provider of software that manages the infrastructure of e-business. Its software enables organizations to discover and understand how their information technology resources work together to provide services to users, then monitors, manages and reports on the availability and performance of those services in real-time. Avesta's client base of large enterprises, service providers, government agencies, and Internet companies includes: ALLTEL Information Services, Inc., Atlantic Internetworking and Multimedia Solutions, ICG Equipment, Inc., Morgan Guaranty Trust Company, National Institutes of Health, US West, Inc., and Waterhouse Securities, Inc. Headquartered in New York City and privately held, the company was founded in 1996.

Avesta Technologies is a registered trademark in the United States, and other Avesta product names, service names or slogans mentioned herein are trademarks or registered trademarks of Avesta Technologies, Inc. All other product and company names mentioned herein may be trademarks or registered trademarks of their respective holders in the U.S., and in other countries.

Peregrine Systems and ServiceCenter are registered trademarks and Peregrine Systems ServiceCenter is a trademark of Peregrine Systems, Inc. All other trademarks are the property of their respective owners.

Editorial Contact:
Valerie Motis
Inference Corporation
(858) 720-5278
vmotis@peregrine.com

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