Press Release - Pegasystems Company Profile Pegasystems and GeoTel to Integrate Solutions to Meet Market Demand Companies to Integrate and Jointly Promote GeoTel CTI Solutions and Pegasystems Customer Relationship Management Software CAMBRIDGE, Mass., Aug. 20 -- Pegasystems Inc. (Nasdaq: PEGA), a leading provider of Customer Relationship Management (CRM) solutions, and GeoTel Communications Corporation (Nasdaq: GEOC), a leading provider of customer-interaction software solutions for mission-critical call center applications, today announced a marketing alliance under which they will jointly integrate and promote their product lines. Responding to market demand, the two companies are integrating GeoTel's enterprise-wide Computer Telephony Integration (CTI) software with Pegasystems' customer process management technology. The interface will link GeoTel's Intelligent CallRouter(TM) and Pegasystems' contact center applications to provide a comprehensive front office/back office solution for key customers with mission-critical call center applications. Specifically, the combined solution is designed to improve CRM by enhancing the efficiency and accuracy of work processing, speeding response times, and reducing personnel training requirements. GeoTel and Pegasystems will also jointly market their complementary call center software products on a worldwide basis. By cooperatively integrating and promoting their solutions, the companies can help organizations identify opportunities to improve customer service and sales initiatives through ability-based call routing across the enterprise. "Collaborations of best-in-class firms like GeoTel and Pegasystems benefit the global call center marketplace by enabling companies to quickly and efficiently improve their customer-interaction operations," said Lou Volpe, senior vice president of sales and marketing, GeoTel. "We have extremely high standards for both technology and customer service, and will only align ourselves with companies that have a comparable level of excellence. Pegasystems shares this philosophy, ensuring customers of both organizations that proposed solutions will be robust, high-quality and cost-effective." "As Pegasystems works with more geographically distributed organizations, the ability to provide seamless call handling across multi-site contact centers is critical for success," commented Ian Schmidt, Pegasystems' Vice President, Marketing. "GeoTel's proven expertise in enterprise-wide CTI and call distribution solutions, coupled with our family of CRM products, allows us to provide customers with a comprehensive solution on a worldwide basis." About GeoTel Communications GeoTel Communications Corporation (Nasdaq: GEOC), with headquarters in Lowell, Mass., is a leading global provider of customer-interaction software solutions for mission-critical call center applications. The Company's full- featured Computer Telephony Integration (CTI) products create an enterprise- wide customer-interaction platform by integrating multi-vendor networks, automatic call distributors, voice response systems, databases, desktop applications and other resources. Solutions are provided for single-site, multi-site and network service provider deployments. GeoTel customers include some of the world's largest users of telecommunications and technology services. The Company's software is distributed via a direct sales organization with offices throughout the U.S., Europe and the Pacific Rim, and through selected business partners. GeoTel product and Company information is located on the World Wide Web at http://www.geotel.com. About Pegasystems Pegasystems is a leading provider of customer relationship management solutions. These solutions allow large businesses to better manage multifaceted customer interactions and to automate the business processes within their sales and service delivery operations. Many of the world's largest institutions use Pegasystems' solutions to manage a broad array of mission-critical customer service activities. The Pegasystems solutions support expanding zones of customer contact, helping organizations improve staff productivity, operational efficiency, and customer satisfaction. Pegasystems' solutions are Internet- enabled, Year 2000-ready, and operate in multi- tiered, client/server environments. Pegasystems' headquarters is located in Cambridge, Massachusetts. The company has regional offices in North America, Europe, and Australia. Access Pegasystems on the World Wide Web at http://www.pegasystems.com. GeoTel and Intelligent CallRouter are trademarks of GeoTel Communications Corporation registered in the United States Patent and Trademark Office and GeoTel stylized logos and all product names in the GeoTel product family are trademarks of GeoTel Communications Corporation. All other company and product names are trademarks or registered trademarks of their respective holders. Except for the historical information contained in this announcement, the matters discussed in this announcement are "forward-looking statements" (as that term is used in the Private Securities Litigation Reform Act of 1995) that involve risks and uncertainties detailed from time-to-time in Pegasystems' filings with the Securities and Exchange Commission (the SEC). In particular, Pegasystems draws the reader's attention to the "Risk Factors" described in its Annual Report on Form 10-K dated April 15, 1998, as well as to Pegasystems' subsequent periodic reports filed with the SEC. Contact: Derek Lane Parker, Nichols & Company, Inc. (978) 369-2100 dlane@parker-nichols.com Gwen Gulick Pegasystems Inc. (617) 374-9600, ext. 6111 gulig@pegasystems.com Nancy Pieretti GeoTel Communications Corp. (978) 275-5149 nancyp@geotel.com Search the News Archives Home | Daily Report | Resource Center | Company | Affiliations | Research | Contact Us © 1998 Real Market Research Corporation.          Real Market is a registered trademark of Real Market, Inc.