MCLEAN, VA, - December 14, 2004 - Parature (Company
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Studies) , the leading provider of on demand support software, announced today TriSyn Group, a provider of banking and financial software and services, has selected Parature’s Customer Support Solution to service internal IT issues, as well as support their client base. Having utilized an in-house ticketing solution, TriSyn began to realize that their solution was not scalable and costly to maintain. Rather than investing more to meet their business demands, they began a search for a customer support solution. TriSyn’s selection committee conducted a thorough evaluation process, and narrowed down the applicants from six providers to Parature’s Customer Support Solution and Epicor’s Clientele. Parature was chosen due to the ability to customize the solution, the seamless interface and robust features.
When it comes to the direction of their products and support, TriSyn looks toward their client base for adequate feedback. “From day one, TriSyn Group has been committed to providing excellent client support,” stated Lorraine Reep, Application Specialist at TriSyn Group. “With Parature’s solution, we were able to uphold our promise to our clients, and provide them with excellent customer support 24/7.”
The greatest return on their investment has been the positive reception from their clients, along with the company-wide praise of Parature’s Customer Support Solution. “Parature’s solution has increased our clients support satisfaction, making the value of our investment in Parature clear. We are at 99.9% satisfaction level both internally and on our client side,” added Reep.
“We understand that today’s Internet marketplace demands near perfection when accessing an online support site,” said Duke Chung, CEO of Parature. “Whether you are a small to medium sized business, or an enterprise company, we offer a reliable complete on demand customer support solution that will increase your customer satisfaction.”
About Parature
Parature, the leader of online support software, enables companies to improve their internal and external support, while reducing costs. Through its suite of modules, Parature allows companies to provide critical self servicing information on a 24x7 basis via the web, resulting in reduction of inbound support load and therefore reducing support costs. Continually growing, Parature serves industry leaders such as Hewlett Packard, Rothschild and Florida State University. Headquartered in McLean, Virginia, Parature can be found on the Web at www.parature.com.
About TriSyn Group
For more than 25 years, TriSyn Group products have been helping financial institutions successfully meet the challenges of the marketplace by optimizing their business processes, and maximizing the accessibility and value of their operating information. TriSyn Group solutions provide institutions with the information they need to make the right strategic decisions at the right time, with the flexibility to meet evolving business requirements. Today, more than 200 financial service institutions rely on TriSyn Group products and services, including many of the world’s largest banking organizations. More information about TriSyn Group is available at www.TriSyngroup.com.
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