Parature (Company
Profile, Past
Stories, Case
Studies), the leading provider of on demand support software, announced today that Data Sciences, Inc. (DSI), a provider of software solutions and consulting services to the newspaper industry, has chosen Parature's Customer Support Solution to support their customer base. Due to costly and cumbersome maintenance of their installed support solution, DSI began to investigate new support offerings. After an initial evaluation period, Parature was selected over its competition for ease of use, quick implementation and competitive pricing.
In addition to DSI's desire to avoid the high costs and up-keep of an installed solution, they also found Parature's hosted solution to be a safer and more convenient choice. "Parature's software enables our support staff to access our site from any browser, so if our network's internet connection goes down, we can simply use dial-up access to continue supporting our clients," commented Perry Gordon, Training & Support Specialist at Data Sciences, Inc.
Parature's service level agreement assures a 99.5% availability rate for its clients and their clients' customer base. "Parature's availability rate was a significant factor in our decision. When we researched other solutions for this level of service, it became clear that Parature was not only a consistent means of support, but it was the most cost effective solution," added Gordon.
"With such a rich history in their industry, DSI's reputation has transcended to their customer support," said Duke Chung, CEO of Parature. "Our hosted model and availability rate insures that our clients will always have an added source to communicate and support their customers 365 days a year."
About Parature
Parature, the leader of online support software, enables companies to improve their internal and external support, while reducing costs. Through its suite of modules, Parature allows companies to provide critical self-servicing information on a 24x7 basis via the web, resulting in reduction of inbound support load and therefore reducing support costs. Continually growing, Parature serves industry leaders such as Hewlett Packard, Office Depot and Wharton Business School. Headquartered in McLean, Virginia, Parature can be found on the Web at www.parature.com.
About Data Sciences
Data Sciences, Inc. (DSI), a leading developer of Newspaper Business Systems, has been providing software solutions and consulting services to the newspaper industry for over 30 years. Since its inception in 1972, DSI's suite of software products have been installed at both large and small, and daily and weekly publications. DSI offers Circulation and Advertising products that employ Oracle's relational technology on a variety of server platforms, including Windows 2000.
The DSI/Circulation and DSI/Advertising products are designed to be scalable for newspapers of all types and circulation sizes. Current users of DSI's Oracle based systems include The Washington Post, Knight Ridder and Media General Newspapers, as well as many other publications. Installations are underway, or pending, at more than 75 locations throughout The United States, Europe and Asia.
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