Parature (Company
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Studies), the leader in online support software, today announced MusickEd.com has selected Parature’s Customer Support Solution over HEAT to create a place for musicians to have 24/7 access to MusickEd.com’s incredibly talented and knowledgeable faculty. Selecting Parature’s self-service web portal consisting of knowledge base references, download functionalities, trouble ticket submission, and integrated contact management piece, MusickEd.com is able to support their client’s world-wide without the additional hardware or software cost necessary.
“Parature’s array of support options, the customization flexibility of the software, the fact that it is hosted which eliminates administrative costs, and the attentive support staff made the selection of Parature a logical and very smart business decision,” commented Dr. Bob Lawrence, President of MusickEd.com.
Using Parature, MusickEd.com has been able to create what has not existed up until now – a world-wide, on-line, interactive music education community that provides 24/7 support from an experienced staff of professional educators. “It has created the potential for enormous future growth by reaching the broadest possible audience as we use Parature to partner with other successful organizations,” commented Dr. Lawrence.
“MusickEd.com is a great example of how Parature’s solutions can take companies global by giving them the ability to support their users anytime, anywhere,” stated Duke Chung, Parature CEO. “Parature has over 1,500,000 registered users in 45 countries worldwide, and we continue to see month over month growth in the expansion of Parature’s client base.”
About Parature
Parature, the leader of online support software, enables companies to improve their internal and external support, while reducing costs. Through its suite of modules, Parature allows companies to provide critical self servicing information on a 24x7 basis via the web, resulting in reduction of inbound support load and therefore reducing support costs. Continually growing, Parature serves industry leaders such as Hewlett Packard, Rothschild and Florida Atlantic University. Headquartered in Reston, Virginia, Parature can be found on the Web at www.parature.com.
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